Guidance for ITSM
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‎07-09-2025 03:29 AM
Hi folks,
I am new to Servicenow, I need guidance in ITSM module so that I can start my career as a developer.
Thanks
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‎07-13-2025 06:09 AM
Hi @XavierHeart
Welcome to servicenow world.
1. First you need to setup a Free Personal Developer instance(PDI) from "Home | ServiceNow Developers".
2. Start learning fundamentals from now learning, Welcome to ServiceNow - ServiceNow University
3. Refer product documentations IT Service Management
4. You can go through to understand "gliderecord, glidesystem" and all: GlideRecord | ServiceNow Developers
5. Go through this for better understanding: ServiceNow Developers
Let me know anything else is required, happy learning!😊
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna

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‎07-29-2025 03:40 AM
Hello @XavierHeart ,
I have replied in one of the posts and please go through those links step by steps. you will find the better learning materials sources.
Need Career guidance as service now developer from... - ServiceNow Community
We have many open platforms there we can learn servicenow from scratch.
CSA Admin Batch17 | Day 1 | Value - Service - SVC - SVS
It is a total free and having all type of real time use cases those you can apply on your practices.
Please mark my answer as helpful and correct if it resolves/helps your query.
Regards,
Sanjay Bagri