ITSM
Hi Team,I do not want any user to assign Incidents to a specific assignment group in ServiceNow and Only the members of the respective can assign the Incidents.How can we achieve this?
Forum Posts
Edit "Knowledge Approval Publish" workflow by adding author's manager approver
Hi, I'm working on knowledge management and In "knowledge approval publish" workflow i want to change approver to author's manger. How can i do it. Thanks,Utsav Varshney
I set up a notification for one email address but it's going to a different one. Need help fixing it
I created a notification intended for a specific email address, but it's currently being sent to a different one. I need help correcting the recipient so that the notification goes to the intended address. EXAMPLE:Notification was set to send to user...
Importing Data from file using catalog item, data is not populating correctly.
when we try to upload a excel using import set, it is taking previously uploaded data not the new excel. This import is done using catalog item to automatically update or create records in Table.I have created a catalog item, once request is submitte...
Custom ATF Step Scenarios in ITSM?
Hi ServiceNow Community, I'm exploring the use of custom step configurations in ServiceNow's Automated Test Framework (ATF) for ITSM modules. I'd love to hear your real-world experiences! Specifically, I'm looking for scenarios where OOTB test steps ...
About transform map script
What is the difference between,1)Explicit Transform Map2)Transform Event Script3)Field Map Script ANDWhat are the use cases for that?
knowledge
how to hide translate ui action on a knowledge form for few knowledge bases
New to ServiceNow – Looking for Guidance on Setting Up Foundational Architecture in PDI
Hi Community, I'm currently learning the ServiceNow ITSM platform and have access to my own Personal Developer Instance (PDI). To strengthen my understanding, I’d like to set up a complete foundational architecture in the PDI – including companies, l...
knowledge
As a Knowledge Manager, I want the "Translate" button to be hidden from all users on the Knowledge article form, So that we can prevent unauthorized or incorrect machine translations and ensure users only read the officially published content.how to ...
knowledge
As A/An Knowledge Manager, the better way to searching for Knowledge articles within "My Approvals" (Knowledge) so that SMEs can easily locate articles. OOTB cannot be searched due to the Approving field is a document_id type. What is the actual ref...
set the current category to a variable
How to set the current category value to a variable which I created.
Task 05: Create Related Records
Hi Allcan you help me with this? Above is Screenshot of error message.
change request
answer = { // Configure policy inputs here u_svp_approval_mandatory : false, u_svp_no_vp : false};var svp_approval_required = false;var svp_no_vp_required = false;var gr_conflict = new GlideRecord('conflict');gr_conflict.addEncodedQuery("cha...
Change request approval to evp
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false // Add EVP approval flag}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false; var gr_conflict = ...
change request
answer = { // Configure policy inputs here u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false // new flag for EVP approval}; var svp_approval_required = false;var svp_no_vp_required = false;var evp_appro...
