Resolved! quesion on script
var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...
Forum Posts
Resolved! Transform Map issue
Hello All,I have created a transform map for group table created the name field as coelesce and also transformed it it successfully created records everything is fine leaving one thing.there is a type field which is a list collector in sys_user_group...
Unable to trigger approval from flow
Hi,Im working on triggering approvals for a Catalog Item where I'm selecting Impacting Organizations in a List Collector variable on the basis of which im fetching the contacts and sending approvals to them using Flow Designer, but I'm unable to achi...
Adding attribute html_sanitize=false in dictionary entry of rich content portal
Adding attribute html_sanitize=false in dictionary entry of rich content portal other attribute edge_encryption_enabled=true, got added itslef when we moved update set from dev to QA.But in dev it was not added.Please let me know if someone knows the...
Automatically check the checkbox when user watch the entire video on the catalogue item
I have added one video on the catalog item through Rich text label field type and I have one checkbox named as ' training completed' and it is read only, unchecked by default. Once user watch the entire video then I want to automatically check the c...
Flow Designer - 2 consecutive approvals doesn't seem to work
Hi,I have created a flow designer for a catalog with 2 levels of approval.1 st level is group approval and second is manager approval. But it is not working as expected. once the group approval approves and after few seconds it is again setting as re...
How to Add Catalog Variables in the Table List View
Recently, one of my end users required that catalog variables be displayed directly in the table list view. Normally, variables are displayed in the form but not in the list view. After exploring the solution, I found an approach that allows us to di...
Trigger notification for release task
how to trigger a notification so that assigned user and assigned user delegate and chain of delegates should receive the notification for release task
Resolved! Renaming columns under related list of problem form alone.
Hi I wanted to change the name of the column of the related list under Approver tab of problem form.
Data Policies
If there is a check box present of "Use as UI Policy on client" in the Data Policy then what is the use of "Convert this to UI Policy" related link.If they are doing the same job job then what is the difference between them.
ITSM
Hi Team,I do not want any user to assign Incidents to a specific assignment group in ServiceNow and Only the members of the respective can assign the Incidents.How can we achieve this?
Edit "Knowledge Approval Publish" workflow by adding author's manager approver
Hi, I'm working on knowledge management and In "knowledge approval publish" workflow i want to change approver to author's manger. How can i do it. Thanks,Utsav Varshney
I set up a notification for one email address but it's going to a different one. Need help fixing it
I created a notification intended for a specific email address, but it's currently being sent to a different one. I need help correcting the recipient so that the notification goes to the intended address. EXAMPLE:Notification was set to send to user...
Importing Data from file using catalog item, data is not populating correctly.
when we try to upload a excel using import set, it is taking previously uploaded data not the new excel. This import is done using catalog item to automatically update or create records in Table.I have created a catalog item, once request is submitte...
Custom ATF Step Scenarios in ITSM?
Hi ServiceNow Community, I'm exploring the use of custom step configurations in ServiceNow's Automated Test Framework (ATF) for ITSM modules. I'd love to hear your real-world experiences! Specifically, I'm looking for scenarios where OOTB test steps ...
