Hide Modules based on assign tickets

[vasantha Teja]

Hi All,

A custom role for external fulfillers and their only access should be tickets assigned to them. Other modules should be hidden. 

i.e. if the external user only has tickets on the Incident table, they should only be able to see their tickets from the INC table, not on PRB/CHG/RITM.

Thanks in Advance 

[Sandeep Rajput]

@ vasantha Teja You need to write a query business rule on Application Menu (sys_app_application) table and grant the access of application based on the ticket type which are assigned to them.

[vasantha Teja]

@Sandeep Rajput  Sir ....Could you please explain how to grant access to an application based on the ticket type?

[Sandeep Rajput]

@ vasantha Teja Please try creating the BR as follows.

Example quoted here works for incident application, similarly you can apply cases for other applications too.

[vasantha Teja]

@Sandeep Rajput  sir you have any examples for business rule query script to grant the application menu. please sent to me it was very helpful.

Thanks In Advance!