Problem tasks are not being closed in a timely manner. To resolve this, directors and managers should be added as recipients to task reminder emails after a certain period of time. Currently we send emails daily to the task owner and problem manager,...
Forum Posts
Hyperlink
When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.
Resolved! Catalog API is not working
Hi All, I created test catalog item to create request using Service Catalog API. I am using "Buy Item(POST)" method in REST API explorer. But its giving me below error. Can anyone help here { "error": { "message": "com.glide.rest.domain.Service...
Can't add Child Topics in Employee experience taxonomy application (Lab. 4.1)
Hi @all i am doing the lab. 4.1 of the ITSM Implementer workbook (IT Service Management (ITSM) Implementation - Tokyo). 1. I entered the "Employee expereince taxonomy application scope.2. I added a new Topic, but i can't add Child topics to that top...
Resolved! Regex expression to replace watermark 'Ref:MSG4933059_WCGfhSStyWyW2H046QN1' with null or empty
I want to remove the watermark from the scheduled mail report.Tried with this however '_WCGfhSStyWyW2H046QN1' is getting generated in reportBefore insert BR for sys_email table.current.body = String(current.body).replace(/Ref\:MSG(?:[0-9]*)/i,"");cur...
Assistance with ServiceNow to ServiceNow e-Bonding Integration using Import Sets
I am working on establishing a ServiceNow to ServiceNow e-bonding integration, and I am considering using Import Sets for this. My goal is to automate the exchange of incident data between two ServiceNow instances.I would really appreciate any insigh...
Unable to find the dropdown list in Dialog Window which was created as part of UI Action button.
Hi Team, Am new to the GlideModal in ServiceNow, in one of the custom UI Actions there is a Dialog Box with dropdown list values visible for "admin" role people. Under UI Action condition there exist another role to allow this as well.When impersonat...
Flow Designer - 2 consecutive approvals doesn't seem to work
Hi,I have created a flow designer for a catalog with 2 levels of approval.1 st level is group approval and second is manager approval. But it is not working as expected. once the group approval approves and after few seconds it is again setting as re...
how to make incident activity field read only only view when state is resolved in servicenow portal
Here I have given the reference image where in the portal view When the incident state is resolved or closed I want the activity button must be read only in service portal view . Can some one help me Step by step how to make this to work in order of ...
Select box
I created a select box variable in record producer ,and I want the default text (which is not answer for the question) value to be visible but not included in the dropdown options. How can I achieve this?
How to auto fill survey questions based on response of previous question
I have a requirement to auto fill survey questions based on response of previous question. Please suggest a solution for this requirement. Thanks,Nisha Kumari
Email script
I need help creating an email script that allows users to click "Accept" and "Reject" buttons in a notification to open Outlook, with the email body in Hebrew. While my current script successfully opens Outlook, the email content doesn't appear with ...
remove default value from dropdown in select box in sc
I created a variable select box for record producer where I set default text to show in that select box where I don't want in dropdown in service's portal
Resolved! ServiceNow IT Service Management Overview : Nine Key Features of ServiceNow IT Service Management
In this article, I will be giving you an overview of the Nine Key ITSM Processes in ServiceNow. ServiceNow ITSM (Information Technology Service Management) processes are structured workflows designed to manage and streamline various aspects of IT ser...
Regarding Recipient
i have recipient variable on item level, when i am using that item in order guide i am unable to see that recipient in the order guide level.
