Change the order in under Subcategories in Service catalog
Can I change the order in service catalog under subcategories to change the order in items and related categories to first want to related categories than after Items
Forum Posts
Inbound Email Action - Caller Set to Guest & Assigned To Not Populating
Hi everyone,I've created an Inbound Email Action in my PDI to automatically create an incident from incoming emails. Everything is working fine in terms of incident creation, and I’ve also added a new email record under System Mailboxes > Inbound > E...
Rest API Explore Get Response always Empty
Hello, When I run Rest API Explorer with Get function on the tables in my application in Dev-instance, the result is always empty. This problem only exists for 3 tables and the rest of the tables return the answer totally correct.With the empty Resul...
Service Now on premise integration with Active directory,outlook and other tools
I need step by step guide to integrate service now(on premise) with AD, outlook, and other call center tool.such as Avaya or other?one more question did on premise Service now have all the functionalities the same as that of the cloud?
Resolved! While running the ATF i am getting mentioned error even clicked on Add all errors to warning list
Hi,While running the ATF i am getting mentioned error even clicked on Add all errors to warning list. I have tried with the different browsers as well, still i am getting the same issue also i have clicked on Add all errors to warning list and add al...
Trial version
How can I get the trial version of ServiceNow?
Business Rule not working as expected in Time-Limited Roles Feature Servicenow
The business rule which is dedicated for the Feature Time-Limited Access Roles for checking the days whether days diff is 5 or not, is that the only business rule that is working behind it.Because I have changed the system property which is setted up...
Courses
Hi I need assistance with my learnings, whenever i am about complete a course, a new one appears even though i have not completed. below is the screen short. Please advise if i should start preparing for the exam on the System administrator which i...
Report Creation
Hi can someone help me to create a report for below requirement:1. RITM number2. RITM Priority3. RITM state4. RITM Assigned to5. RITM creation date and time6. RITM Assigned to date and time7. RITM closure date and time8. The "Duration" of time betwee...
Resolved! Catalog filed instructions
I am not able to add instruction text in catalog varaibles, while saving the form it disappear.
I can only see EMAIL as contact preference but I also want to add SMS and PHONE.
Please tell me the way to do it.
Resolved! workflow
Hi All,i'm new to workflow. i Have one task to fulfill the request in cat item is : Request Submitted >> SCTask assigned to one group >> Fulfilled >> SC Task assigned another group>> Fulfilled & Closed.Please anyone guide on this flow and all ne...
How to set the display conditions for tour
How to set the display conditions for toursAccording to my research on NowSupport, it is mentioned that you can set which roles will see the tour when creating it. For example, if you set the role to sysadmin, does that mean users with the sysadmin r...
Email notification on project task changes
Good morning,Please help me to resolve this issue as its a priority On the email Project task status change notification, the requirement is to add the Project name and project number, which I added as highlighted in the screenshot.The issue I'm havi...
Write a fix script to map fields and also populate it
So, there are 2 tables Basedata Cost center and Cost Center.There is an after business rule which sets the fields which we receive in the message from ICU into Cost Center table.Now, I want to write a fix script which will update the 1 yr old records...
