Hi,How can i generate a reports in Xanadu Release 1. Percent of Incidents Resolved without Agent Re assignment 2. Percent of Closed cases Re-assigned Please help me out how can we achieve the same Thanks
Published knowledge article in the knowledge base, but it is not visible in the service portal.
When I type @ in work notes or additional comments, I am not getting suggestions of users to tag in my project instance but I am getting suggestions in my personal instance. Can I get some suggestions regarding this to solve?
Hi,In ATF while i am trying to submit the catalog item i am getting the mentioned error. I can't be able to submit the catalog item. Thanks
Hello @community,I am writing to bring to your attention an issue encountered in the approval process within the ServiceNow platform, as outlined below:A request is created from the portal, generating an RITM (Request Item).The RITM goes through an a...
Hi , Requirement: Sc request raised by using Scripted rest api script and Variables also should be passed. I am trying using to use out of the box — Buy Item(Service Catalog Api) Script in custom Scripted Rest resources but getting errors . kindly h...
Pls suggest if the approval flow can be approved?
Hello Team, I want to hide particular RITMs created from the specific catalog item using the Query Business rule for all users and it shows visible to only specific Groups I created a Business rule But it's not working as expected, Still, non-specif...
HII have two variables in catlog item1)reference to sys_user table and2)reference to sy_user_group table once request is submitted it will goes to group approval manager if group manager is approved user is added to the group in service CatLog items ...
Skip the 'requested_for' approvals, if he is a part of group approvals
Problem tasks are not being closed in a timely manner. To resolve this, directors and managers should be added as recipients to task reminder emails after a certain period of time. Currently we send emails daily to the task owner and problem manager,...
When clicking on the KB number in the email notification, the page should be redirected to the article in SNOW.
Hi All, I created test catalog item to create request using Service Catalog API. I am using "Buy Item(POST)" method in REST API explorer. But its giving me below error. Can anyone help here { "error": { "message": "com.glide.rest.domain.Service...
Hi @all i am doing the lab. 4.1 of the ITSM Implementer workbook (IT Service Management (ITSM) Implementation - Tokyo). 1. I entered the "Employee expereince taxonomy application scope.2. I added a new Topic, but i can't add Child topics to that top...
I want to remove the watermark from the scheduled mail report.Tried with this however '_WCGfhSStyWyW2H046QN1' is getting generated in reportBefore insert BR for sys_email table.current.body = String(current.body).replace(/Ref\:MSG(?:[0-9]*)/i,"");cur...
