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Guided Learning: ITSM fundamentals
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Forum Posts

Resolved! ITIL V4

Hi All,I plan to take ITIL V4 exam,how to prepare for the ITIL V4 certification. Please guide me on how can I get the certification, what content I should know to take the exam, is that course available in ServiceNow learning? Any useful information/...

My flow got stuck at one step

Hello ServiceNow Folks,I am facing an issue and need your help. I have a subflow that creates an account (Account Creation Task). This subflow is attached to another subflow(New Hire). When I run the flow, it creates the task for account creation, an...

shareef_223_0-1737031379980.png shareef_223_1-1737031405248.png
shareef_223 by Tera Contributor
  • 1526 Views
  • 14 replies
  • 0 helpfuls

Remove the knowledge Base from the Filter search

Hi,There is a requirement to remove the knowledge base which is displayed along side with the category under the Search Filters in the Service Portal. Please find the below image for more details. Kindly help me to achieve this.Thanks in Advance. 

Community Alums by Community Alums  
  • 781 Views
  • 4 replies
  • 0 helpfuls

Resolved! I need to complete this flow

Build an action (where you need to fetch all the incidents which are closed or resolved and get the resolution notes and code of those incident and populate in description field) and use this action in the flow.I am beginner to ServiceNow Let me know...

PK42 by Tera Contributor
  • 625 Views
  • 2 replies
  • 1 helpfuls

User Access

Hi,A User is unable to see the department value of other User when selecting in 'Requested For' field on catalog form which is reffered to Department Table(cmn_department) . Checked the ACL's on Department table and the user is having all the require...

Community Alums by Community Alums  
  • 326 Views
  • 1 replies
  • 0 helpfuls