Inbound email actions deleted before creating RITM

[DHANUSHKODv]

Hello All,

I have an inbound action. I receive email from @aaaaa.com and it should create an RITM.

I am receiving emails but they are getting deleted before the flow creates RITM

[Joe Wong]

Hi there,

Are you using the "incoming email" trigger in your flow?  If so, you should be able to reference your email within your flow to get the information you need in order to create your RITM.

Hope this helps.

[KrishnaMohan]

Hi @DHANUSHKODv 

Check below question, Same issue found.
https://www.servicenow.com/community/sysadmin-forum/incoming-emails-not-being-processed/m-p/2906606/...

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan

[Bhuvan]

@DHANUSHKODv 

Did you check whether email is received correctly and is matching the Flow trigger conditions ?

If emails are getting deleted before it could be processed, check any script or BR that is responsible for deletion. Once emails are received and matches the trigger, flow should create the records as designed.

If it is not working, share more details of incoming email and configured flow.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@DHANUSHKODv 

Thanks for marking the post as helpful.

If my response helped to guide you or answer your query, please accept the solution. If you need further help, please share the sample email and flow details.

Thanks,

Bhuvan