Include attachment to Email notification on certain condition

[Bchaudhary]

Hey, 

Anyone know the alternative way of Include Attachment checkbox in Email notification. I am trying to create an email notification on incident record and want to send that notification with attachment on incident record on certain state of Incident.

[Harish KM]

Hi @Bchaudhary What is the error you get? I think external users might not have access to read data in attachment, in that case update read acl on attachment table

[Bchaudhary]

@Harish KM , Yes, you are right. Due to security and privacy purpose, I can't give them an access through read ACL

[Harish KM]

Hi @Bchaudhary then modify ACL accordingly that should work.

Please accept my solution if my response was helpful.

[Bchaudhary]

@Harish KM Isn't possible with scripting in mail script? As don't want to touch ACLs of sys_attachment table.

[Harish KM]

Hi @Bchaudhary you have 2 options

1. with script

2. Have 2 Notifications , one to send attachment and the other not to send attachment