3 weeks ago
As a Knowledge Manager / Admin, I want to research and validate the CSV/XML import process for mass-migrating knowledge articles so that we can efficiently transfer content from external word documents.
Hi @Bhavani1995 ,There are multiple ways of importing Knowledge articles to the system.There is a very good article which might help you understand the different ways and then narrow down to the best one based on your requirement.
https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...Please mark helpful and accept as solution if this answered your question.Regards,Mahathi
