service now QA interview question

[Sharmila Krishn]

Service now Interview question for Manual testing QA 

[Chetan Mahajan]

Hello @Sharmila Krishn ,

                                          You can refer below Question for Manual testing. As well I would recommend to explore some Knowledge on ATF ServiceNow Automated Test Framework .

1. What is the importance of manual testing in the context of ServiceNow?
2. Can you explain the Software Development Life Cycle (SDLC) and its relevance to manual testing?
3. How do you approach test case design and execution for a ServiceNow application?
4. What is the difference between a test plan and a test case? How do you create and maintain them?
5. How do you handle defects or issues found during testing? What tools do you use for defect tracking?
6. Describe your experience with testing ServiceNow modules, such as Incident Management or Change Management.
7. What types of testing do you perform when testing a ServiceNow upgrade or patch?
8. Can you explain the process of regression testing in ServiceNow? How do you ensure that existing functionalities remain intact after changes?
9. How do you ensure that your test cases cover all relevant scenarios, including negative and edge cases?
10. Have you worked with automated testing tools in the ServiceNow environment? If so, which ones, and how do they complement manual testing?
11. How do you handle test data setup and cleanup in ServiceNow? What challenges have you faced in this area, and how did you overcome them?
12. ServiceNow applications often involve integrations. How do you approach testing integrations with other systems?
13. Imagine a situation where you encounter a blocker issue while testing a critical ServiceNow module. How would you handle this situation and communicate it to the team?
14. What are your strategies for improving the overall quality of testing in a ServiceNow project?
15. Can you share a successful testing experience from your previous projects and what you learned from it?

Kindly mark correct and helpful if applicable

[Mark Roethof]

Hi there,

What is your actual question? Now you are just posting a one liner which is not even a question. I can throw it in ChatGPT and paste it here, though don't know if that really helps you.

[DeepakC15]

1. What is the importance of manual testing in the context of ServiceNow?
2. Can you explain the Software Development Life Cycle (SDLC) and its relevance to manual testing?
3. How do you approach test case design and execution for a ServiceNow application?
4. What is the difference between a test plan and a test case? How do you create and maintain them?
5. How do you handle defects or issues found during testing? What tools do you use for defect tracking?
6. Describe your experience with testing ServiceNow modules, such as Incident Management or Change Management.
7. What types of testing do you perform when testing a ServiceNow upgrade or patch?
8. Can you explain the process of regression testing in ServiceNow? How do you ensure that existing functionalities remain intact after changes?
9. How do you ensure that your test cases cover all relevant scenarios, including negative and edge cases?
10. Have you worked with automated testing tools in the ServiceNow environment? If so, which ones, and how do they complement manual testing?

[Community Alums]

Hey @Sharmila Krishn !!!

       You can refer below Question for Manual testing.... 

1. What are the common challenges when testing ServiceNow applications across multiple browsers and devices, especially for Service Portal, and how do you handle them?

2. How do you ensure compliance with ServiceNow best practices while testing?

3. When testing ServiceNow workflows or approvals, how do you verify that the correct flow of actions and notifications is triggered at each step?

4. How do you perform load and performance testing in ServiceNow, especially for high-traffic modules like Incident Management?

5. How do you perform security testing in a ServiceNow environment, considering it often handles sensitive data?

6. How do you ensure that ServiceNow's UI is user-friendly and meets accessibility requirements during manual testing?

7. What role does configuration management play in ServiceNow testing, and how do you validate configuration settings?

8. What is the role of the Automated Test Framework (ATF) in ServiceNow, and how does it complement manual testing efforts?

9. In ServiceNow, testing integrations with third-party tools is critical. How do you test REST/SOAP integrations in ServiceNow applications?

10. How do you ensure the accuracy of reporting and dashboards within ServiceNow? What steps do you take to validate data integrity across reports?

11. Explain how you manage test environments in ServiceNow. How do you ensure that the testing is done in an environment similar to production?

12. What steps do you follow for preparing a test environment in ServiceNow for regression testing?

13. What testing strategies do you follow when working with ServiceNow's ITIL processes (e.g., Incident, Problem, Change, Request Management)?

14. Can you walk us through the process of validating custom ServiceNow applications? What specific steps do you follow during testing?

15. How do you test the ServiceNow UI/UX components for responsiveness across different devices, especially in the Service Portal?

16. What is the importance of update sets in ServiceNow, and how do you test them to ensure smooth deployment and integration?

17. What are the risks associated with inadequate testing of ServiceNow updates, and how do you mitigate them?

18. How do you validate and test roles and permissions in ServiceNow to ensure proper access control?

19. How do you approach testing for ServiceNow Service Catalog, including request fulfillment, approval workflows, and notifications?

20. How do you ensure test coverage for ServiceNow customizations that are unique to your organization’s instance? What is the importance of manual testing in the context of ServiceNow?

21. Can you explain the Software Development Life Cycle (SDLC) and its relevance to manual testing?

22. How do you approach test case design and execution for a ServiceNow application?

23. What is the difference between a test plan and a test case? How do you create and maintain them?

24. How do you handle defects or issues found during testing? What tools do you use for defect tracking?

25. Describe your experience with testing ServiceNow modules, such as Incident Management or Change Management.

26. What types of testing do you perform when testing a ServiceNow upgrade or patch?

27. Can you explain the process of regression testing in ServiceNow? How do you ensure that existing functionalities remain intact after changes?

28. How do you ensure that your test cases cover all relevant scenarios, including negative and edge cases?

29. Have you worked with automated testing tools in the ServiceNow environment? If so, which ones, and how do they complement manual testing?

30. How do you handle test data setup and cleanup in ServiceNow? What challenges have you faced in this area, and how did you overcome them?

31. ServiceNow applications often involve integrations. How do you approach testing integrations with other systems?

32. Imagine a situation where you encounter a blocker issue while testing a critical ServiceNow module. How would you handle this situation and communicate it to the team?

33. What are your strategies for improving the overall quality of testing in a ServiceNow project?

34. Can you share a successful testing experience from your previous projects and what you learned from it?

Kindly mark correct and helpful if applicable !!!