We have a "Phone number" catalog task in which we have a variable 'Action' which contains options like: Add New, Modify, & Delete. The User and line manager need to be informed about the new phone number, the idea is to create and send an automatic e...
HI Team,iam trying to autopopulate email field using caller, but iam failing to achieve the results.could you please help me checking the below code. Client Script:function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoadi...
Hi,I have a scenario explained as followed. 1. I have a query BR written to make a group of users view only active users from sys_user table2. I have a requirement of adding/modifying/deactivating users following the process of raising a request.I ha...
Dear, I'm busy with creating a new Catalog Item. I first create a variable called 'Service_Catalog' where I'm asking the enduser to select one of the existing Service Catalogs (sc_catalog.list). Now I like that the end user selects in a second varia...
Hi, I have created Categories and sub-categories for catalog items but they are not reflecting in the portal. Can anyone help me with this.
Hi All & @Dr Atul G- LNG When I close the 'SCTASK,' in 'RITM' it should generate another task in the queue without requiring a form reload. However, I'm uncertain about how to accomplish this in Flow Designer. Currently, we've set up three consecuti...
Hi All,A custom role for external fulfillers and their only access should be tickets assigned to them. Other modules should be hidden. i.e. if the external user only has tickets on the Incident table, they should only be able to see their tickets fr...
Hi,In the catalog item if based on the Category sub category values will be displayed and based on the sub category issue type values will display.Here my requirement is if sub category and issue type values are same then once i select sub category i...
Hi,Multi-Select Box i can't see it in the catalog item field type please help do i need to configure something. my requirement is i want to select multiple values from the dropdown which field type should i need to use. Thanks,
Hi,I want to put one condition so that it will take only Active sub categories please help.In the above Screen i want to fetch only Active true Sub categories. please help me how can we achieve Thanks,
Hi,I have created a onChange client Script auto populate the user's mobile number, but it is not working as per the expectation.please find the below mentioned SS onLoad: onload is working fine but onchange is not working. Thanks, Thanks,
Hi,Auto populate is not working for the end users any reason why ? I have written the onChange client script which will run only for the admin users. i want the same functionality would be for the snc_internal users as well.which is not working as ex...
Hi,In the ServiceNow, reports if i share it to the end users time of the issues are different how can manage this kind of problem.for example if i share it to a reports consists of 10 incidents under the same if any user from Kuwait/abhu dhabi or So...
Hi ServiceNow Folks, I need a help on to create a catalog task at next day morning at 6 AM through workflow when 'Expiration date' (date type only) variable is today. I have used timer activity but it's not working as expected. I have written followi...
Hello community,I want to the functionality when all feedback task gets resolved or closed related to knowledge article then knowledge article should gets unflagged.I will be grateful with your help.Thank you!
