Catalog Categories not reflecting in the portal
Hi, I have created Categories and sub-categories for catalog items but they are not reflecting in the portal. Can anyone help me with this.
Forum Posts
Need Help with Flow Designer: Task Generation Upon Closure Issue
Hi All & @Dr Atul G- LNG When I close the 'SCTASK,' in 'RITM' it should generate another task in the queue without requiring a form reload. However, I'm uncertain about how to accomplish this in Flow Designer. Currently, we've set up three consecuti...
Multi-Select Box i can't see it in the catalog item field type please help
Hi,Multi-Select Box i can't see it in the catalog item field type please help do i need to configure something. my requirement is i want to select multiple values from the dropdown which field type should i need to use. Thanks,
How to unflagged knowledge article on resolving the feedback task.
Hello community,I want to the functionality when all feedback task gets resolved or closed related to knowledge article then knowledge article should gets unflagged.I will be grateful with your help.Thank you!
Create incident or service request via email
Hello Everyone, Is there a way of creating an Incident or a Service Request from an inbound email. Currently, ServiceNow is only creating Incidents using the inbound email action. We want to if we can create either an incident OR populate a generic...
how does the client scripts differentiate g_scratchpad variables
Hi how does the client script differentiates which g_scratchpad variable it's utilizing if there exist more than 1 g_scratchpad variable with the same variable name and defined on the same table. TIA
Add Operator Choice List for 'Tags' Field in Condition Builder
I want to filter records based on the 'tags' field. In the condition builder, I aim to perform the following: Field: tags, Operator: 'is one of', Value: 'tags_records'. However, in the condition builder for the 'tags' field, there is no operator avai...
Resolved! Reading variable name from service catalog
I have a requirement where I need to show the (RITM) item variable key, value on a notification page. I looked into 2 tables, 'sc_req_item', 'sc_item_option_mtom'. I can filter required RITM and lookup the variable using fields "Dependent Item.Quest...
Maintaining old reports (last run < 5 months)
Hi Everyone, We have a health scan from ServiceNow, where we have to handle reports which were run more than 3 months back. Trying to come up with an automatic solutions, where to send emails to reports owners and delete them after some days. But w...
Resolved! Download KB article from KB's
Can we download KB articles from any of the knowledge base in one shot? If yes, How?
Resolved! create an incident with catalog item instead of record producer
I have a scenario in which i want to create an incident with the help of Catalog Item instead of record producer. how can i do this?For this purpose we can use flow design and something else?
Resolved! Copy of Variable
Hello All, Is it possible to copy a variable via scripting? I have created UI page which is taking values from respective table Please see below popup screenshot for reference. I need to create copy of selected above variable to below catalog it...
Resolved! Use of Dashboard Interactive filter on two different table
I am facing problem which is that i have an event interactive filter to populate data of two reports based on two different table. The main issue is, there is no common filed in both table. How can i do that?Can anyone help me?
Update Set "Confirm Data Loss" warning.
Hello, While migrating the update set from the QA instance to Prod I got this error image added below.same update set we migrated successfully from the Dev instance to the QA instance but got an error in the Prod.in the update set only captured the t...
Resolved! Database view - ESX servers and dependencies
Hi, Created a view to list all ESX servers (from the cmdb_ci_esx_server table), connect it with the relationship table (cmdb_rel_ci ). The objective is to get all the (1) ESX Servers, (2) their Vcenter Reference, and (3) business services (cmdb_ci_...