Hi ServiceNow Folks, I would like to understand how a change request enters the Conflict table and under which cases the type will be 'Not in Maintenance Window'. There were no Business rule or Client scripts applied to the table. Can someone help me...
Trying to revert to OOB latest version for form layout in default view on "cmdb_ci_computer" table. I'm not able to get a section Configuration after reverting to Utah version. What should be solution for thisThe above image is of my instance where I...
Hi,I need to calculate to duration Between State when the incident is moved from Closed state to Resolved State by metric definitionCan any one help me with script ?
Hello Team, Need your help,I want to populate Manager's name and email address automatically by utilizing the "requested for" variableAlthough I have created a client script and script include, it is not functioning as expected. Currently, it only p...
I have nearly 1400 reports in my instance. I want to make all these OOB reports to be visible to all the users.
Hi Friends, I am creating a report which has scores from 1-10. I have segregated the scores in 3 ranges from 0-3; 4-8; 9-10 while I am developing a report with scores on x axis with bar graph the order is not getting maintained i.e (0-3)(4-8)(9-10) i...
What is "Revised by" field in knowledge article?How do we get a value in "Revised by" field for a KB article?
I need to auto populate the watchlist with the assignment group that have been selected on an incident form and it change in real time. so if it in hard the watchlist will have all the group member, when it in software, the watchlist should be change...
I've added Requested for and Priority (yes/no) variables to the catalogue item.If the priority is yes, create a RITM and add a task to the database; if the catalogue task is closed, create another RITM with the same variables and add a task to the da...
I want to show an info message when an incident is opened. Info message has to contain the Business time left of that particular incident.
Hi All, When I open a knowledge article and click on 'View Article' UI Action, it displays the details of that article in the platform including the KB number, Subject, body etc. I want to modify the details which are present over here, let us suppo...
Hi everyone, I have an array of multiple sys ids in that some sys ids are same.I need to create an unique array my code is working properly in the Background script but not working in script include please help me with this.If you have any other meth...
Requirement : Description needs to be updated as caller name after update using business rule. I have tried below code but its not working. var gr = new GlideRecord('incident');gr.addQuery('caller_id.name',current.caller_id.name);gr.addQuery('descrip...
Hello Team, I need to send reminder mail monthly once on last Monday of month, could anyone suggest how to achieve this?I have tried by making scheduled job conditional and writing the script but that i could do for 4th Monday of month, but as per us...
