The newly created Change Request was automatically set to "Implement" state instead of access.
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09-15-2026 03:31 AM
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09-15-2026 08:05 AM
Unless someone overrode the out of the box script includes I would think the only way to do this would be thought change model. There is nothing out of the box the affects change based on location. There is also no configuration who change going directly to implement. Even for Standard changes that always goes to scheduled out of the box.
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09-15-2026 10:13 AM
Hi @Nishant2007
Check all BR on change request table , If there is a customization in place.
Also check specific customized Flow/Workflow(if you are using legacy workflow) for your specific change type.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
