From Momentum to Maturity: How to Sustain Your ITAM Program

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Congratulations. You've made it through the first year of your IT Asset Management (ITAM) journey.

You’ve enabled the HAM plugin, cleaned up your data, built receiving processes, reconciled assets, and even started tracking KPIs. But here’s the big question:

Now what?

Too often, ITAM programs stall after Year One. Quick wins taper off, dashboards stop evolving, and team energy shifts elsewhere. But ITAM isn’t a one-time project—it’s an operational capability.

This article lays out how to keep your momentum going, align stakeholders, and grow with purpose.

1. Build on What’s Working

You don’t need a brand new initiative—you need to go deeper into processes that already show value.

Focus on:
- Tightening receiving and reconciliation workflows
- Refining reuse and reclamation processes
- Improving audit cadence and refresh planning
- Keeping stakeholders engaged across IT, Finance, and Procurement

If it worked in Year One, make it faster, cleaner, and more reliable.

2. Keep Communicating with Stakeholders

Stakeholder fatigue is real. If you don’t show visible progress, you’ll lose executive attention.

Maintain alignment by:
- Reporting KPI trends over time
- Visualizing avoided spend from reclamation
- Highlighting environmental impact (e.g., assets diverted from landfill)
- Running quarterly value reviews

Your ITAM story needs a steady beat to stay relevant.

3. Expand Use Cases—not Just Scope

Growth doesn’t always mean bigger. Sometimes it means smarter.

Start by extending to:
- Mobile device management
- Peripherals and accessory tracking
- ESG-linked metrics (carbon reduction, e-waste, reuse rate)
- Stock aging and refresh indicators

Use what you’ve built to solve new problems without adding platform bloat.

4. Mature Through Measurement

Once your KPIs are defined, start managing to them.

Use your metrics to:
- Monitor lifecycle efficiency
- Track governance adoption across business units
- Justify staffing or automation investments
- Identify areas for expansion (e.g., contractor assets, OT devices)

Reporting what happened is good. Using that data to guide your roadmap is better.

 

5. Plan the Next Strategic Move

Your ITAM program is no longer crawling. Now it's time to walk faster—or even run.

Strategic next steps might include:
- Expanding into Software Asset Management (SAM)
- Linking asset data to contract and vendor records
- Forecasting refresh cycles based on usage data
- Supporting ESG, compliance, and financial goals through ITAM insights

Let your maturity model, KPIs, and real-world feedback guide what comes next.

Final Thought

If Year One was about visibility and structure, Year Two should be about proving value at scale.

Keep momentum by deepening the wins you’ve already earned, and keep maturing by aligning your next steps to real data. That’s how you turn ITAM from a project into a platform capability.

Stay tuned for more “How to ITAM” content—and if you’ve made it to this point, you’re already ahead of the curve.