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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Hardware Asset Management?
Hardware Asset Management is the process responsible for tracking accurate and complete financial, contractual and operational information about hardware assets and their relationship to CIs. The primary goal of the Hardware Asset Management process is to standardize the asset lifecycle as it pertains to the requesting, procurement, receiving, installation, retirement and disposal. This includes the tracking and reporting on the data attributes relating to ownership, status and location of hardware assets and associated maintenance contracts. The objectives of the Hardware Asset Management process are to:
- Ensure all hardware assets are recorded and maintained in the asset repository
- Accurately identify hardware assets to be refreshed or retired
- Ensure all maintenance and lease agreement information is maintained in the asset repository and linked to the appropriate asset records
- Capture purchase order information from corporate procurement functions to enable the receipt of hardware assets and the initial creation of asset records
- Capture hardware asset information resultant from CI installation, move, add, change or replacement activities
Entry point to the official product information pages.
Entry point to the official product documentation
Data Sheet (Hardware Asset Management)
Summarized overview in one PDF file.
Data Sheet (Hardware Asset Inventory Management)
Summarized overview in one PDF file.
Data Sheet (Return Merchandise Authorization)
Summarized overview in one PDF file.
This success pack assists in implementing ServiceNow Hardware Asset Management by providing leading practice guidance in the implementation of Hardware Asset Management to provide tracking and managing IT hardware assets with respect to cost, contract, inventory and use to support lifecycle management and decision-making.
Provides detailed guidance on the way that ServiceNow intends the process to-be, for Hardware Asset Management.
Process Diagrams in Visio format for: Hardware Asset Management (HAM) Enterprise Asset Management (EAM) Software Asset Management (SAM)
The Gorilla Guide to Getting Started with ITAM
- Eliminate overspending for software licenses
- Help solve for unnecessary and avoidable risk, including “shadow IT”
- Reduce team inefficiency while boosting overall productivity
How to Discover and See All Your Technology Assets
This white paper provides an overview of the data you need to see all your technology assets such as software assets, hardware assets, assets in the cloud as well as cloud resources that are often considered assets.
Realize the full value of your existing IT investments with end-to-end hardware asset management
Explore the benefits of automating the full asset lifecycle
You can find an even more detailed introduction to the topic on the following pages:
- What is IT asset management (ITAM)?
- What is Hardware Asset Management?
- What is IT asset tracking?
- What is the IT asset lifecycle?
Trainings & Courses
Hardware Asset Management Fundamentals
Setting up an effective Hardware Asset Management (HAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, determining what the hardware asset processes should look like, and how the technology can support these items. Most successful HAM programs involve a variety of people and departments, including IT, finance, services, and end users. Investing time and careful consideration to build out the HAM practice produces a higher quality outcome.
Hardware Asset Management (HAM) Extras
Hardware Asset Management (HAM) Extras covers supplemental topics that build on the HAM Fundamentals course. Enroll to learn how to use ServiceNow mobile applications to streamline hardware asset management activities.
Mobile Hardware Asset Management Fundamentals
Enroll in this course to learn about using ServiceNow mobile applications (Now Mobile app and Agent Mobile app) to perform and streamline hardware asset management activities for both end users and ITAM agents. Learners will learn about the features of each mobile app through a combo of in-depth lessons and video demos.
Hardware Asset Management (HAM) Simulator
Assess the student on Hardware Asset Management including configuration, importing asset data, catalog management, stockroom management, and contracts and rate cards.
Articles & Blog Posts
2022-12-05 by @Dave Aiken
Assets and CIs – Understanding the Difference
Asset Management and Configuration Management are distinct areas of focus, and yet it can be very difficult to differentiate assets from configuration items. Understanding the difference will facilitate the creation of well-defined Asset and Configuration Management processes enabling well-informed decisions for asset spend and operational support.
2024-03-24 by @Adam Smith-Cair
Whats New in Vancouver Release for Hardware Asset Management
In the Now Platform Vancouver release, three standout capabilities for ServiceNow Hardware Asset Management include:
- Hardware Asset Management Success Portal
- Zero Touch Refresh
- Asset Inventory and Distribution
2024-03-24 by @Faith-Chia
What's New in Washington D.C. Release for Hardware Asset Management
In the Now Platform Washington D.C. release, there are four core capabilities for ServiceNow Hardware Asset Management:
- Asset total cost of ownership
- Asset warranty integration with Lenovo
- Hardware Asset Management maturity
- Indoor mapping
2024-07-15 by @Michael Scognam
Quick Start Guide - Stockrooms
If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview about utilizing stockrooms and how to get started.
2024-07-15 by @Michael Scognam
Quick Start Guide - Normalization
If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview about Hardware Normalization and how to get started with it.
2024-07-15 by @Michael Scognam
Quick Start Guide - Procurement request and purchase orders
If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview of how to procure assets with a purchase order.
2024-07-15 by @Michael Scognam
Quick Start Guide - Receive Assets on a Purchase Order
If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview of how to receive assets with key relevant information.
Videos & Podcasts
2021-03-21 by GlideFast Consulting
How to do a Stockroom Audit using the Mobile Agent for HAM Pro
In this ServiceNow Tutorial, Sandeep Babber gives a demo on how to do a stockroom audit using the mobile agent for Hardware Asset Management Pro (HAM Pro).
2022-02-22 by GlideFast Consulting
Asset Depreciation in ServiceNow
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on Asset Depreciation in ServiceNow. Depreciation is the reduction in value of an asset over time. A depreciation schedule can be added to hardware assets. Based on the information specified in the asset record, the ServiceNow platform calculates the depreciation amount daily using the Calculating Depreciation scheduled job.
2022-03-17 by GlideFast Consulting
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on Transfer Orders in ServiceNow. Transfer orders move assets between company stockrooms. The Asset Management application enables asset managers to create transfer orders for moving assets between company stockrooms.
2022-03-22 by ServiceNow Community
San Diego Release - Hardware Asset Management (HAM) Updates
2022-04-26 by ServiceNow Community
Asset Reclamation with ITAM Flows
Servicenow ITAM allows your team to automate the end-to-end lifecycle for software licenses, hardware assets, and cloud resources. Asset reclamation, one workflow of many, can be leveraged in employee offboarding, asset refresh, etc. Join us for a demonstration to see how you can improve your organization’s productivity by streamlining the employee service experience with intelligent workflows, and provide one seamless onboarding and offboarding experience.
2022-04-26 by ServiceNow Community
San Diego Hardware Asset Management Workspace
The ServiceNow San Diego release includes a new workspace offering asset managers a control tower view of their asset estate. This workspace is included in the ITSM asset management module with additional features for HAM Pro customers.
2022-05-11 by GlideFast Consulting
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on Stock Rules in ServiceNow. When stock is low on a particular asset, stock rules can either notify an asset manager or automatically transfer inventory from one stockroom to another.
2022-04-22 by GlideFast Consulting
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on Purchase Orders in ServiceNow. You can create a purchase order. Purchase orders specify assets to order from a single vendor. For example, an organization can create a purchase order to buy 20 laptop computers or 10 servers. Information on a purchase order enables physical and financial tracking of the assets that were ordered.
2022-05-09 by InfocenterIO
ServiceNow Hardware Asset Management (HAM) Pro v. ITSM HAM
- Overview of ServiceNow Hardware Asset Management (HAM)
- Differences between ServiceNow HAM Pro and ITSM HAM
- Best practices, the lift of implementing, and key features and functionalities of HAM Pro.
2022-05-11 by GlideFast Consulting
Loaner Asset Orders in ServiceNow
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on Loaner Asset Orders in ServiceNow.
2022-05-19 by GlideFast Consulting
Hardware Asset Dashboard in ServiceNow
1.463 Aufrufe 19.05.2022 ServiceNow Tutorials
In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on the Hardware Asset Dashboard in ServiceNow. View the key metrics on your hardware and consumable models and assets for the entire asset life cycle in the Hardware Asset dashboard.
2022-06-28 by ServiceNow Community
Setting up for Success with HAM: Modern ITAM Principles & Setting Realistic Expectations
There are several factors and considerations to evaluate when structuring and designing your HAM program, even before implementation. Join us for an in-depth conversation about what it takes to get started on the right path.
2022-08-18 by ServiceNow Community
Gaining Visibility into your Asset Estate with HAM
Visibility starts with trusted data that’s easy to understand and is normalized to maintain a clean, central system of record. Get a big picture view and prove where assets are in each lifecycle stage and lean into the insights needed for planning, strategy, and business agility. Improve your quality of asset data through automation and align financial and service management practices to maintain data accuracy. This Live Event is designed to help ITAM Customers:
- Identify the appropriate and foundation steps to increase your asset data accuracy throughout the asset life cycle.
- Deeper dive into Hardware Normalization
- Leverage common use cases for HAM
2022-08-25 by Laurence Tindall
In this video, I go over the Hardware Assets module in ServiceNow, and explain what all of the fields are, and how to create a hardware asset.
2022-10-27 by ServiceNow Community
HAM Activation: Store Apps, Hardware Model Normalization & Content Service
Start your engines, it is time to activate! Join us for a summary of the fundamental plugins and store apps for Hardware Asset Management & a thorough explanation of Hardware Normalization and the Content Service.
Topics include:
- Checklist of required plugins and store apps for complete and accurate HAM activation
- Understand the process for software normalization
- Discuss the Content Service and answer frequently asked questions
2022-11-17 by ServiceNow Community
Gaining Visibility into your Asset Estate with HAM
Visibility starts with trusted data that’s easy to understand and is normalized to maintain a clean, central system of record. Get a big picture view and prove where assets are in each lifecycle stage and lean into the insights needed for planning, strategy, and business agility. Improve your quality of asset data through automation and align financial and service management practices to maintain data accuracy.
2022-12-09 by ServiceNow Community
Setting Up Your First Automated HAM Workflow
Every company has challenges holistically managing assets coming into the business, from the point of purchase through disposal. If you’re looking for an immediate improvement in some part of the lifecycle, this journey can get you there. This live event focuses on quick efficiency wins with out-of-the-box workflows for common asset tasks. While complex or custom work will take time, many customers find a way to improve asset estate by automating some part of the asset lifecycle.
2023-01-05 by Justin Meadows
Asset Management Executive Workspace Dashboard
In this video, I give a tour of the new Asset Management Executive Workspace/Dashboard that's available in ServiceNow's Tokyo release! This new dashboard is available whether you have Hardware Asset Management (HAM) or Software Asset Management (SAM) or both installed on your instance. And you'll see in the video, it's more than pretty pictures and charts - Executives can drill down into the KPIs and see further breakdowns and asset details.
2023-01-31 by ServiceNow Community
How to: Get Started with Hardware Asset Management
2023-03-08 by GlideFast Consulting
Content Lookup Portal for ServiceNow Hardware Asset Management (HAM
Check out some of the latest IT Asset Management (ITAM) features available in the Tokyo release! Senior Technical Architect Paul Salamone will demo the Content Lookup Portal feature for Hardware Asset Management. The IT Asset Management Content lookup portal gives you visibility into the data stored in the Hardware Asset Management Content Service via an intuitive user interface.
2023-03-23 by ServiceNow Community
The HAM Command Center: Hardware Asset Workspace and Asset Task Automation
Your Hardware Asset Management workspace should function as a command center, providing full visibility and control over your asset estate. Our experts will guide you through the tools and features available to streamline your asset management processes and increase efficiency. In this session, we’ll:
- Review how the Hardware Asset Workspace can be leveraged to improve data quality and transparency
- Discuss how asset task automation is the rocket fuel for your ITAM program by massively reducing manual intervention.
2023-04-12 by ServiceNow Community
What's new in the Utah release for ITAM and EAM
ServiceNow asset management solutions help our customers optimize their asset investments across software, hardware, cloud, and the enterprise with advanced workflows that drive outcomes at all stages of the asset lifecycle. In this webinar, get to know some of the key innovations in the Utah release for IT Asset Management (ITAM) and Enterprise Asset Management (EAM) that can help you reduce costs, mitigate risk, and align asset investments to strategic goals. You’ll be joined by a panel of ServiceNow’s asset management product experts for a live Q&A session.
2023-01-05 by Omeir Yusuf
ServiceNow HAM: Overview and Demo
A brief overview of the Hardware Asset Management (HAM) product on the ServiceNow platform, including a detailed product demonstration showing key capabilities.
2023-09-20 by ServiceNow Community
Vancouver Release: HAM Stockroom UX Update, Advanced Inventory & more
This Vancouver feature provides a new UI experience to better manage the operations of a stockroom, warehouse, or distribution center. The updated UI provides visibility of all Inventory and Distribution related activities. Realtime stock level updates and one-click reordering to ensure right-sized inventory. The Advanced Inventory and Distribution feature makes multi-location stockroom distributions easier and more tailor to your organization and will reduce supply chain and logisitic inefficiencies. The expansion of location hierarchy feature provides enhanced location data model to allow for granular tracking based on coordinates to be assigned to assets and spaces.
2023-09-20 by ServiceNow Community
Vancouver Release: HAM Normalization Enhancement
This Vancouver feature provides a normalization enhancement for hardware asset management (HAM). The update provides users the capability to create and apply lifecycle templates in cases where vendor have not defined or published them. Additionally, this enhancement provides additional details within a model such as dimensions and attributes such as energy usage.
2023-09-20 by ServiceNow Community
Vancouver Release: HAM Zero Touch Refresh & Shipment Carrier Integrations
This vancouver feature provides a streamlined approach to managing user asset refreshes by leveraging vendor partnerships to ship assets directly from the vendor to your users with workflows to ensure the asset stages are appropriately tracked throughout the process. Additionally, carrier integrations were introduced to get real-time updates on asset shipments under the new shipment record table.
2023-09-20 by ServiceNow Community
Vancouver Release: HAM Success Portal
This Vancouver release feature showcases the latest enhancement of the Success Portal on hardware asset management for the Vancouver release, designed to elevate your Hardware Asset Management experience. Discover how to set, track, and achieve your program goals more efficiently, with a user-friendly interface that promotes visibility and collaboration across teams.
2024-05-03 by Omeir Yusuf
ServiceNow HAM - Inventory Management and Asset Mapping
Discover ServiceNow’s advanced Inventory Management capabilities within the Hardware Asset Management application, enhancing asset tracking and organization.
2024-06-03 by ServiceNow Community
The Difference between Core Asset Management & Hardware Asset Management
This video highlights the main differences in functionality between Core Asset Management that comes with ITSM, and the Hardware Asset Management (HAM) module on the ServiceNow platform. Gain valuable insight into how you can streamline manual asset management processes within Hardware Asset Management to unlock the most value for your organization.
2024-06-10 by ServiceNow Community
Ask a Ranger: Hardware Asset Management
The Product Success IT Asset Management (ITAM) architects, also known as Rangers, collectively boasts over 40 years of hands-on experience as both implementers and practitioners on the platform. We eagerly anticipate sharing a wealth of implementation insights, including tips, tricks, methodologies, and strategic approaches, to assist you in optimizing your utilization of ServiceNow Hardware Asset Management.
2024-06-24 by Omeir Yusuf
ServiceNow HAM: Inventory Audits
ServiceNow HAM's out of box asset audit capabilities allows you to automate an important, yet highly manual ITAM process: physical audits.
2024-07-05 by Omeir Yusuf
Understand the true financial impact of hardware and enterprise assets by analyzing procurement, maintenance, repair, and disposal expenses. This solution is perfect for asset managers, end-users, and admins who want to evaluate asset value and make informed purchasing decisions.
2025-04-18 by ServiceNow Community
Revolutionize Your IT Asset Management with AI
Join the ServiceNow IT Asset Management team for an insightful session on how AI is transforming the ServiceNow platform and shaping the future of asset management. Discover the powerful outcomes achievable when AI, asset data, and workflows converge, and learn how asset managers are transforming standard tasks with AI. In this session, you'll gain insights into: Separating the AI hype from reality for IT asset managers Understand how AI agents can work for you Register now to dive into the future of IT Asset Management with us - you can't spell ITAM without AI!
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