HAM Overview Getting Started
Product Hardware Asset Management (HAM) Reduce costs and control hardware asset-related risks. Eliminate repetitive and error-prone manual processes with AI, data, and workflows. Explore Demos Get Data Sheet
How does HAM work? ServiceNow HAM uses the Configuration Management Database (CMDB) as a single source of truth for hardware assets. It automates procurement, deployment, and disposal while AI helps maintain data and compliance with real-time visibility. Watch Demo
Benefits of Hardware Asset Management Increase asset visibility Know where your hardware is and what condition it's in. Get real-time visibility into location and status to deliver better experiences and outcomes. Video CTA Get Data Sheet Reduce hardware cost and risk Control hardware movement to reduce risks from lost, stolen, or improperly disposed assets. Use inventory fully and extend asset life so you only buy what’s needed. Video CTA Get Solution Brief Automate lifecycles Improve asset lifecycle efficiency with prescriptive workflows and tasks. Use AI agents to help process requests and normalize hardware to keep the CMDB clean. Video CTA Get Solution Brief Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA Explore Platform
Use cases for Hardware Asset Management Hardware Lifecycle
Manage the hardware lifecycle end to end Provide end-to-end control and help automate your hardware lifecycle from procurement to retirement with a single-source of truth via the CMDB. Read Ebook Explore AI Asset Lifecycle
Related links Now Assist Hardware Asset Workspace
Inventory Management
Improve stockroom inventory management Keep your inventory accurate across all stockrooms with AI agents and automated workflows that help you optimize warehouse operations. Get Data Sheet See Inventory Management
Related links Enterprise Asset Management IT Asset Management
Request Fulfillment
Streamline hardware request fulfillment Use AI agents to accelerate hardware request fulfillment. Automate administrative tasks related to hardware requests and optimize workflows to improve productivity. Watch Demo Get Solution Brief
Related links ServiceNow AI Agents
Asset Repair
Speed up hardware repair Use AI agents to develop a troubleshooting plan that streamlines hardware repair time. Support compliance efforts with assets under warranty or service agreements. Explore AI Agents
Related links Now Assist
Data Center
Cut complexity and gain data center visibility Manage data center assets from racks to facilities using automated workflows. Help improve uptime, streamline operations, and keep records accurate and up to date. Get Solution Brief
Related links Telecommunications Network Inventory IT Asset Management Enterprise Asset Management
Audit Readiness
Prepare for hardware audits Keep asset and license records complete and accurate so your teams can quickly respond to audits and help demonstrate compliance with confidence. Get Solution Brief
Related links Asset Audit Response
Our Customers Industry leaders rely on ServiceNow to make work better See All Stories 50% reduction in manual tasks Video CTA Read Story 50% decrease in inventory audit time per facility Video CTA Get Details 42% Reduction in hardware assets Video CTA Read Story
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources Infographic Hardware Asset Management Learn how to gain hardware normalization and automate tasks with industry leading ready-to-go workflows. Video CTA Get Infographic Ebook The Gorilla Guide to IT Asset Management success Video CTA Read Ebook Ebook Modernize and automate IT asset management across hardware, software, and the cloud Video CTA Get White Paper
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Frequently asked questions Expand All Collapse All Who is ServiceNow for?
Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and newer solutions, making it the digital backbone of your enterprise.
What is the ServiceNow AI Platform?
The ServiceNow Platform is the cloud-based foundation for all ServiceNow products. It connects and automates business workflows across the enterprise using one architecture, one data model, and a collection of AI capabilities, business applications, and low-code/no code development tools.
What is an AI agent?

An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.

ServiceNow AI Agents, powered by the ServiceNow Platform, automate workflows, streamline operations, and adapt to diverse business needs across IT, HR, CRM, and more. With features like built-in governance, analytics, and text-to-action capabilities, they enhance productivity while aiding alignment with organizational goals.
What is ServiceNow Hardware Asset Management?
ServiceNow Hardware Asset Management (HAM) automates the hardware lifecycle using the CMDB for accurate data, AI for efficiency, and workflows to track, manage, and optimize assets end-to-end.
What is inventory management?
Inventory management exists to optimize the flow of goods from procurement to sales, ensuring the right amount of stock is available at the right time and place. This also includes inventory asset management, tracking the lifecycle of enterprise assets and other support technology. 
Talk with an expert Connect with our product experts to arrange a custom demo. See how HAM can work in your environment. Schedule Demo