Quick Start Guide - Receive Assets on a Purchase Order
If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview of how to receive assets with key relevant information.
Why Should I Prioritize Asset Receiving Process?
It is important that your asset records include associated receiving detail to ensure you have complete visibility into your estate. You should take steps to ensure that you can answer the below questions when reviewing an asset record:
- When did I receive this asset?
- Where did this asset come from?
- What is this asset’s Asset Tag and Serial Number?
Assets can be received and added to the system when they are delivered to a stockroom. If assets have not been created prior to the receiving process, they can be created during receiving, either on desktop or via mobile. Improve your records by capturing important information like Asset Tag and Serial Number and associating them with the asset in the system.
Proper documentation is crucial to maintain accurate records of assets, making it easier to use ServiceNow HAM to track their location, status, and usage throughout the lifecycle.
Relevant Demo and Tutorial Content:
Watch here for a tutorial and demo on how to receive assets on a purchase order.
For step-by-step procedure on how to receive an asset, review our ServiceNow Docs page here.
Recommended Courses:
Hardware Asset Management (HAM) Fundamentals - Beginner
Additional Resources
See here for Quick Start Guides on:
HAM Process Guide provides a detailed explanation on how the Hardware Asset Management process is enabled within the ServiceNow platform. ServiceNow encourages simple, lean ITAM processes, which is reflected in the out-of-the-box design.
You can visit ITAM Events page to see Live on ServiceNow for latest events to help you deploy, adopt, and achieve value faster from your ServiceNow products. You can find a repository of previously recorded Live Event recordings here.
ServiceNow Customer Success Center - The CSC is a one-stop shop that gives you instant access to proven methodologies, leading practices, expert insights, and advice.
NowSupport - You can get technical issues resolved quickly by contacting our team comprised of ServiceNow employees with deep product knowledge and real-world experience. Read more here on how to leverage support.
