Hardware Asset Management: On Demand

[AdamAhmad44]

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes four key phases: onboarding, activation, deployment, and usage. Key on demand event recordings you might need along this journey can be found right here!

Check out the HAM Product Hub to access any resources you might need along your journey! It offers a centralized hub for all your HAM needs. No matter where you are at in the journey, the product hub has tools for you. 

This blog will walk you through the four phases of your journey and provide event recordings to help you at every step!

Welcome to the first phase of your journey! For some helpful onboarding tips, check out how to Set up for Success with HAM. This will help you get started on the right path and offers a guide for designing your HAM program, even before implementation. 

At this stage of the journey, we have a HAM Activation webinar for you! This HAM Activation webinar covers fundamental plugins and store apps for Hardware Asset Management along with Hardware normalization and the Content Service. 

There are a couple of key deployment webinars we'd like to share with you. The first is HAM Visibility into Asset Estate, which helps you increase asset data accuracy throughout the asset life cycle, dives deeper into Hardware Normalization, and helps ITAM customers leverage common use cases for HAM. 

The second deployment webinar is Setting Up Your First Automated HAM Workflow. Topics in this recording include an overview of the Hardware Inventory Lifecycle & establishing an automated workflow. 

Usage is the last phase of your HAM journey, and we have two event recordings to help optimize your HAM usage. 

The HAM Command Center webinar goes over how the Hardware Asset Workspace can be leveraged to improve data quality and transparency. Additionally it covers how asset task automation significantly reduces manual intervention. 

RFID Zebra Technologies with HAM covers how RFID tech can boost productivity and touches on the synergy between ServiceNow and Zebra Technologies. 

Register for future events here!

[AdamAhmad44]

Welcome to the first phase of your journey! For some helpful onboarding tips, check out how to Set up for Success with HAM. This will help you get started on the right path and offers a guide for designing your HAM program, even before implementation. 

[AdamAhmad44]

[AdamAhmad44]

At this stage of the journey, we have a HAM Activation webinar for you! This HAM Activation webinar covers fundamental plugins and store apps for Hardware Asset Management along with Hardware normalization and the Content Service. 

[AdamAhmad44]

[AdamAhmad44]

There are a couple of key deployment webinars we'd like to share with you. The first is HAM Visibility into Asset Estate, which helps you increase asset data accuracy throughout the asset life cycle, dives deeper into Hardware Normalization, and helps ITAM customers leverage common use cases for HAM. 

The second deployment webinar is Setting Up Your First Automated HAM Workflow. Topics in this recording include an overview of the Hardware Inventory Lifecycle & establishing an automated workflow. 

Usage is the last phase of your HAM journey, and we have two event recordings to help optimize your HAM usage. 

The HAM Command Center webinar goes over how the Hardware Asset Workspace can be leveraged to improve data quality and transparency. Additionally it covers how asset task automation significantly reduces manual intervention. 

RFID Zebra Technologies with HAM covers how RFID tech can boost productivity and touches on the synergy between ServiceNow and Zebra Technologies. 

Register for future events here!

[Nikhil Bajaj9]

Thanks for sharing

[kaushal_snow]

Hardware Asset Management (HAM) is a critical component of IT management that focuses on the effective oversight of an organization's physical technology assets throughout their lifecycle—from acquisition and utilization to eventual disposal. Implementing a robust HAM practice ensures operational efficiency, cost savings, compliance with relevant standards, and environmentally responsible disposal practices.

Key Components of Hardware Asset Management:

Planning and Design: Establishing a comprehensive HAM strategy involves defining policies, identifying necessary information and its sources, and determining optimal hardware asset processes. This foundational step ensures alignment with organizational goals and regulatory requirements.

Lifecycle Management: HAM encompasses the entire lifespan of hardware assets, including:

Acquisition: Procuring hardware that meets organizational needs and standards.
Deployment: Efficiently distributing and installing hardware within the organization.

Maintenance: Regular upkeep to ensure optimal performance and extend asset longevity.

Disposal: Environmentally responsible and secure decommissioning of hardware at the end of its useful life.

Inventory Control: Maintaining an accurate and up-to-date inventory of all hardware assets is crucial. This includes tracking asset locations, configurations, and usage to prevent losses and optimize resource allocation.

Cost Management: Monitoring and managing the costs associated with hardware assets—from purchase and maintenance to depreciation—helps in budgeting and financial planning.

Compliance and Risk Management: Ensuring that hardware assets and their management practices comply with industry standards and regulations mitigates legal and financial risks. Regular audits and adherence to compliance requirements are integral to a sound HAM strategy.

ServiceNow's Hardware Asset Management Solutions:

ServiceNow offers a suite of HAM solutions designed to automate and streamline hardware asset processes:

HAM Fundamentals On Demand: This on-demand course provides insights into setting up an effective HAM practice, covering planning, policy definition, process design, and technological support.

HAM Device as a Service (DaaS): A technically focused on-demand course that delves into key areas of DaaS, including features, installation, setup, and implementation processes, complemented by a product demonstration.

Hardware Asset Workspace: A purpose-built workspace that enhances asset management productivity by providing a centralized platform for overseeing hardware assets.

Hardware Normalization: This feature standardizes asset data by manufacturer name, model name, and model number, ensuring consistency and accuracy in asset records.

By leveraging these tools and adhering to best practices in hardware asset management, organizations can achieve greater visibility into their hardware estate, optimize inventory lifecycle processes, and align their IT strategies with broader operational objectives.