Access Control sc_req_item table [ Requested Item ]

[NajiASR]

Hello All,

I customize the delete ACL and now I want to retrieve the delete ACL to the default

But I not sure what was the role

Is it ITIL and admin_ITIL only or admin_ITIL?

would you please help me with that.

Thanks

[Kieran Anson · Accepted solution]

OOTB, it's itil_admin.

I would recommend restoring the deleted record from the delete records table, rather than re-creating the record manually. This'll prevent a skipped record issue, or possible conflict if the plugin is manually repaired / receives a fix script where a certain sys_id is expected

[Viraj Hudlikar]

Hello @NajiASR 

Over PDI it's like this where role is itil_admin.

As suggested by Kieran try to search in Deleted Records table by setting filter as showcased below and then after opening it just hit undelete button.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.