Adding assets to warranty contract & updating asset warranty expiration date

Nancy Schilli
Tera Contributor

Is there a way to auto update the asset warranty expiration date when adding the asset to a warranty contract?  it seems to be a manual process in Servicenow. You add the contract, add the assets to the contract, which gives you the date the asset is added to the contract. 

What I see missing is on the warranty contract to add the warranty timeframe, so that a business rule could trigger and update the warranty expiration date to be date added to contract Plus the warranty timeframe. 

e.g. =date added is 1/1/2024.  warranty timeframe is 3 years. so warranty expiration date on asset record is 12/31/2027.  

does this exist?

1 REPLY 1

MarSchn
Tera Contributor

Hello,

I am facing the same issue. Can someone please help here?