Help - Log files? or review of something automated?

[Brian Sorensen]

I don't know what I did...

At one point in time we wanted to create a rule that would look at the ALM_HARDWARE table and look at the Warranty Expiration field.  If today was 1 year after that date, we wanted the Eligible for Refresh to change from FALSE to TRUE

When that happens, we create a refresh task, that then has its own flows.

The second part worked, but the review of the date to auto change never did, and I thought I stopped it... however this morning I woke up to 50 new tasks for devices that had already been refreshed and retired all showing pending refresh and tasks to the Help Desk.. so I need to figure what caused it so i can turn it off

Any ideas where I start?

[JenniferRah]

Here are the things I would start with:

• Check the Business Rule you previously created and see if it happens to be active.
• If auditing is turned on for the refresh task table, you can check the audit logs for one of the new ones to see who created it, when, etc. If auditing isn't turned on, you can still see created date and created by, which might help track down what happened.
• Check the log files for the time when the new tasks were created to see if there are any clues there as to what was running at the time.

Happy sleuthing!