We are noticing an abundance of duplicate items in our Hardware Asset tables:We have been going through and manually remediating these items. In some cases we have deleted a record and the CMDB and discovery process recreates the record. I have check...
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Hello Experts! We have not opt in to servicenow content service yet and would like to validate if our hardware models are getting content updates on a weekly basis or they are being updated at all without opting in? Thank you in advance!
On which basis model record is created from discovery source. I do find some community links stating that models are created by "MakeandModelJS" but in that script there is no lines that creates model. I don't Where this is called in IRE or RTE. Any ...
Hi All, I'm looking for some assistance on how I can create a report to show all the assets that have been stale for 3 months. I created a report but doesn't seem right. I'm only looking for computers/ personal computer. Or maybe on how to create a...
i want to update the model and model category to the assets in the table alm_hardrare, but these are readonly. how these fields get updated in the alm_hardrare table? can we do manual update
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
I have to scan the QR code on assets, including Asset Tag and Serial Number via the Agent Mobile App.In OOTB, when I scan assets while purchase order case, it has separate scanning for Asset Tag and Serial.How can I achieve the Asset Tag and serial n...
Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular f...
We have a requirement to show a report of All assets which are in status "In Use" but are past the "End of Life" date from the content library of the corresponding model. We have created a database view between the asset table and the hardware model...
I think HAM Pro is licensed by the number of "CI" and not by number of user. but I wonder if the "ham_admin" - user role for HAM admin - user may be a fufiller type. because I couldn't find it in the subscription user table. Do we need fufiller use...
Hello everyone!Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship...
For SCCM discovery data - it is populated on the CI table. I want the "assign to" to reflect the discovery data in the CI and hardware table.Is there a way to automate state from "in transit" to "in use" and populate the "assign to" in both table whe...
Hi all,I would like to know what is exactly a facility asset and how do you use it? By the name it seem that it can be a building or office space that can be considered an asset, but since it is a child of the Asset table and it inherits all its fiel...
I was recently asked this question by a member of Leadership and I have done searches but cannot find an answer: "can we assign a “criticality” to an asset within HAM? And have that also flow into the CMDB for use by other features" Thanks
