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Can we update model category to not create asset?

Hello Experts,I have a request to remove all mobile model category records from asset table. We want to manage mobile tablet, mobile phone, and mobile device (model category) records in CMDB only. I know to set "Asset Tracking strategy" on each model...

Flybook by Tera Expert
  • 604 Views
  • 4 replies
  • 0 helpfuls

HAM- Standard Hardware Request Flow

Hello,Can anyone please let me know the flow for Standard Hardware Request from Requesting to Closing it. (Each Step)Any quick help is much appreciated.Thanks,Pranita Bahuguni

Pranita2 by Kilo Guru
  • 784 Views
  • 1 replies
  • 0 helpfuls

MISSING_MATCHING_ATTRIBUTES

 HiWhen running the  â€˜Test and Rollback Integration Results’ on the ‘SG-SCCM Computer OU’ using IntegrationHub ETL, the following warning is displayed many times… Identification Reconciliation Engine(IRE) detailed summary: {"sn_sccm_integrate_sccm_20...

Anton15 by Giga Guru
  • 2753 Views
  • 3 replies
  • 1 helpfuls

Resolved! Reassign asset?

Another newbie question. Thank you for the help if you know the answer! User A submits an incident. Tech lists the CI action as Update/Repair, and puts in an RMA thru the Service Catalog. Tech picks the asset assigned to User A.The Inventory User pro...

clktester by Tera Contributor
  • 745 Views
  • 2 replies
  • 0 helpfuls

Resolved! Costs in use when purchasing an asset

hi, can someone help me to answer the following: What original costs are involved in purchasing an asset and putting it into use? (Choose three.)A. LeaseB. DeliveryC. Spare partsD. MaintenanceE. Storage I would say is: Lease, Delivery, and Maintenanc...

pastrana by Tera Contributor
  • 670 Views
  • 2 replies
  • 4 helpfuls

Duplicate Hardware Models & Normalization

Hi experts, Not sure if anyone else having these issues and what is the best practice to resolve this issue. We have multiple Model ID's (135) for a specific hardware model, e.g. "iPhone 13 Pro Max (screen shot attached for reference). Would like to ...

hardware model - iPhone 13 Pro Max.PNG
Sharieff by Tera Contributor
  • 746 Views
  • 2 replies
  • 0 helpfuls

Partially Normalized in HAM under which conditions

Dear community, During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?A. The model name is missing from the hardware model record.B. The model number is missin...

pastrana by Tera Contributor
  • 1383 Views
  • 4 replies
  • 4 helpfuls

HAM installation check question

How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?A. Check for the Hardware Assets module in the application navigatorB. Check for the Hardware Asset Dashboard module in the application n...

pastrana by Tera Contributor
  • 983 Views
  • 3 replies
  • 0 helpfuls

Potential causes of Match Not Found

Hi, can someone please help me to answer the following: Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)A. The hardware model cont...

pastrana by Tera Contributor
  • 1177 Views
  • 1 replies
  • 0 helpfuls

Procure button on sourcing request greyed out

Need help understanding when the 'Procurement' button on 'Sourcing Request' enabled. For Consumable Product models, the procurement button is disabled on sourcing request. Verified that the catalog item has a valid product model and product model has...

rohitservicenow_0-1684954547596.png

Resolved! Please help me in deleting millions of records from the asset table

Hi team,I made an error in my daily running scheduled script such that it ran continuously. The scheduled script ran recursively and now we are left with 10,96,41,285 records in it. Deleting even ten thousand record is taking around 15 minutes. Can s...

Aru123 by Tera Contributor
  • 1405 Views
  • 5 replies
  • 4 helpfuls

question on ham topic

I came across this question, and I think the answer could vary based on the settings and rules on the instance? I think it could be A or C, what do people here think? When a hardware asset is retired (e.g., a server), what happens to any existing sof...

Module activation and running Field Service Management (FSM)

Hi, can somebody help me to answer the following question providing the reasons: When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, ch...

pastrana by Tera Contributor
  • 614 Views
  • 1 replies
  • 2 helpfuls