Resolved! Assigned Date and Installed Date fields
In the Hardware Asset Management application, out of the box, do the 'Assigned' and 'Installed' date fields on the asset form auto-populate when you change the state from In Stock to In Use?
Forum Posts
Resolved! How to solve duplicated assets against CIs?
Hello everyone, We currently don't have Hardware Asset Mgmt, we only have Asset Management (com.snc.asset_management). Few months ago, we imported some computers into the Asset table (alm_hardware) without knowing that one system property should be e...
Can anyone explain about Asset Function field?
HI Team, I want to know about 'Asset Function' Filed in alm_asset table and the functionality and how the value will populate in that field? Thanks,Gan
Mid Server Reported Error
Hi Team, while configuring Data source in SCCM with discovery I am getting below error. can someone help me on this? Mid Server Reported Error: java.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed. The login is from a...
Resolved! Assign a Asset to a Specific Location, But Not a Specific User
Hi Folks, We have a unique use case, where some hardware assets are not going to be assigned to a specific user, but rather, a specific location. For instance a shared laboratory device, or a printer that resides in a shared cubicle. What is the bes...
How to send Notification when record is deleted?
Hi, How to send notification when user delete the record on alm_transfer_order table and in message body who deleted the record need to mention.Please help me.
Intune import not working on hardware asset table
Hi All,I have a issue with Intune import, I am trying to load data from staging table to hardware(alm_hardware) table, for this I have created entity, entity fields, and field mapping but it is not mapping updating the data on hardware table, can any...
implementing Hardware Asset Management - role allocation
How have you set up Hardware Asset Management? I can't seem to find the documentation I need, which tells me we may be taking the wrong approach. To start with, I've granted the following roles to our Helpdesk Manager, who will be managing Asset Man...
Resolved! Virtual Servers Listed as Assets and CI
Should Virtual devices be listed as both an asset and a CI? Is there any impact on SAM if this doesn't happen and they are only listed as a CI?
Convert the currency based on logged in User in Hardware Form
Hi All, We would like to know the feasibility of the following issue: In Hardware form, when creating new assets is there any way to convert the currency of the following fields to the logged-in users' currency?We have this feature in the Service por...
My Assets - Mobile App
Hi All,I am working on the implementation of ITSM module on NOW mobile app. * When I log in to the home page of NOW mobile app -> My Asset* On clicking "My Asset" it is reflecting the assigned hardware * It is reflecting only asset status instead of ...
Microsoft Intune Connector - Help
Hi, I've installed the plugins Service Graph Connector for Microsoft Intune and Microsoft intune spoke. I've followed the set up guide and had a successful connection. However I've performed the import and the data hits our instance but doesnt sit wi...
"Computer" Model Category
Hi All The "Computer" model category is currently used to identify Desktop, Laptops and Servers. System auto-tags these models as "Computer" but when it comes to reporting, the report is messed up. This is especially when Managment is interested in ...
Resolved! HAM pro : "Asset action : Swapped CI" not working as expected
when "Asset action : Swapped CI" is used to resolve the incident then asset state and assigned to is not updating automatically.
add multiple assets in a single transfer order line
As we only have one Asset per Transfer Order line, I need to be able to add multiple assets in a single transfer order line, Please provide some inputs and guide me on the same. #tarnsferorder and #tansferorderlineThanks in advance
