Hi all, Looking to get some help with getting the right information and relationships for our discovered Fortinet Firewall Device. We added an OID to have the Fortinet Firewall Device CI class discovered (as opposed to an IP router CI class) We ran...
Dear Community, I would like to ask for support in matter of HAM Pro license consumption and what triggers that HAM Pro licensed is counted. I understand that HAM Pro is based on Subscription Units which and specific ratio for each hardware type/clas...
Hey everyone, I am trying to eliminate our duplicate models. There is a playbook and fix script from ServiceNow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448 However I am having issues with the fix script relocating m...
I can see Model Id is discoverable via SCCM and other tools but not Model number...Is Model number & Model ID are same?
When we see Hardware Model Table, Model number field is empty and when we get into the Model form, Model number is available in Normalization tab. Technical name of blank Model Number field is "model_number" Technical name of populated Model Number f...
Experts,I would appreciate your advice on activating the HAM Pro plugin in an environment where the Asset Management base version has been used for a few years. I would like to know the prerequisites that need to be considered before enabling HAM Pro...
I'm trying to figure out how the company field on Hardware Manufacturer Table is being populated. Hardware Manufacturer(sn_hamp_hw_manufacturer) list is loaded in the instance through content data service. However, the company field is left empty whi...
Hi ,Could you pls guide here , i wanted filter location data on Hardware Asset Workspace.For that i have written script include and called at Field level.Showing Result Matching also.But Couldn't able t see those data on Filter.showing ''error while ...
I have a few network devices that are being discovered by the ServiceNow discovery pattern. These devices are classified as network gear in the CMDB CI table. However, when I search in alm_hardware, I can see a record created there as well, but the c...
I’m a process engineer investigating solutions for a business. Ie not a developer. I have a lot of HAM experience in other tools and we solved for all HAM requirements with basic SN ITSM workflows and transfer orders at my previous company witbout HA...
Can any one provide OOB Hardware asset refresh flow customization steps to trigger Source Request and Hardware asset refresh line flow
Hello, We are bulk loading some IT assets. We built 2 and appropriated 3 CI Classes under Network Gear. We built our corresponding Model Categories which are linked to the matching CI classes. We bulk loaded our models. The models look fine and ...
Standard laptop request is initiated by HR/Manager/End user, procurement team will decide which laptop would provide to the end user. But issue is I have to select the model value inside the standard laptop request catalog item, if in case model valu...
Trying to copy the resource id from tablesn_sccm_integrate_sccm_2019_computer_id' to the alm_hardware table where serial numbers match. Below is my script. Not populating. Before rule on insert, update. Thanks.
I am wanting to know how I can create HAM maturity items to complete the requirements for:Stage 1 - CrawlStage 2 - WalkStage 3 - Run Is there any guidance on how to create these and/or what the recommendations are for each stage? I have created 'succ...