Hi all!Hi allWe have recently started ServiceNow Contract Management for managing and tracking contracts within IT.However, we aren't sure how best to deal with resellers.For example our hardware estate is Lenovo but we don't purchase hardware direct...
Hi all, I have a situation, where many old Access Points (APs) are not in use anymore, but they are physically installed in the office ceiling. They are "In use" in ServiceNow, but they whould not be. I cannot put them as retired, since I do not have...
Hi Everyone, I'm having trouble activating the HAM module in my development instance. Could someone guide me on how to activate it? I have activated my development instance using my corporate email ID. However, when I go to the store, it redirects me...
Do we have a list of feature and capabilities that comes with ITSM Pro subscription as part of Asset (both hardware and software ).
Hi community,We are working on a use-case where swapped parts have to be registered.Example:A customer wants to keep defective hard disk drives and dispose these disk drives following their strict Asset Disposal process. The first thought that comes ...
I have installed Field Normalized plugin on my instance .My task is to normalize model_id field on cmdb record .I did refer product doc for this however not able to get much .Please help how to achieve it practically .Thanks !
Hi All,I have a requirement where I need to create 2 variables first is simple variable named test stockroom which is refeering to alm_stockroom table and second variable is MVRS test2 which includes one variable test asset that is referring to alm_...
When launching the asset lookup function on the Agent app, the camera activates but it does not recognize any barcodes until you tap the asset tag field and then the scanner icon. Is this normal behavior? Thanks in advance for your help.
Hi all, Asset Reclamation (a feature in HAM Pro) is used to collect Assets and/or Consumables in case the user of these Assets does not need them anymore or is leaving the company. This works fine for Assets and Consumables but what about Asset Recla...
Hi all, Can you please help me ,how can i create report with following columns .Asset serial number Asset sys IDModel(respective asset)Model Sys IdModel category(respective asset)Model Category SysID Thanks
I have a requirement of letting user with asset roles to be able to create record in alm_asset, but once the record is created they could only edit specific fields like state, substate, location. Only the ham_admin users should be able to edit all th...
Hi All, I have 3 columns.Asset sysID,Model sysID,Model Category name in spreadsheet. I want to fix Model and Model category for each asset available in spreadsheet based on below condition.1.If imported model sys ID is different than the current mode...
Hi everyone,I was preparing for HAM certification and got stuck on this question can someone help me with this. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?A. The software allocat...
Hi All,I am planning to do HAM certification. can someone help with the Ebook on HAM or any mock-related questions?
In the Hardware Asset Management Fundamentals course, a common question that arises is how can the list of assets available for replacement be set with a default filter? We're talking here about the "Swapped CI" feature. By default, only hardware CIs...
