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EOL in Content Services

So I noticed under certain hardware products there will be EOL dates on some models and some do not. If all the hardware models are under one hardware product why wouldn't the dates for that product all be the same? 

klf1123 by Kilo Sage
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  • 2 replies
  • 0 helpfuls

Resolved! Recommendation for shared computers

I am looking over users with 2 computers assigned in CMDB.  How do you recommend we handle shared computers.  They are signed into my multiple people, not really assigned to one person.  What are your thoughts on this?

Resolved! What are the tangible HAM benefits?

All, Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the ar...

Resolved! Payment schedule options in Contracts Module

Hi All, When I was creating a services contract in ServiceNow I was faced with insufficient options. 1. In the Payment schedule field of the Financial Tab, there are entries for monthly, quarterly, etc but there is none for Adhoc services. 2. The Est...

Jerry Ong by Tera Contributor
  • 1773 Views
  • 2 replies
  • 1 helpfuls

Assets are not getting created from CI

Hi All, We have encountered an issue where Asset records are not being created from CI.We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the c...

Naushad1 by Tera Contributor
  • 1945 Views
  • 7 replies
  • 0 helpfuls

Retirement of Asset

Hello, I'd like to understand behaviour of ServiceNow after retirement of asset in CMDB. For decommssion purpose I executed API call to set status as 'Retired' operational status as 'Non-Operational'.  Let's assumse from some reason I'd like to reuse...

Michal1991 by Giga Contributor
  • 1803 Views
  • 2 replies
  • 0 helpfuls

Hardware Asset Management status to Retired

HelloI would like to know how the entire HAM Flow process runs.Under what circumstances will Status become Retired?Will it automatically change? Do you still need to manually change it? Hardware Models -> hardware

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ddd by Tera Contributor
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  • 4 replies
  • 0 helpfuls

Resolved! Is Retire Asset workflow part of HAM plugin ?

Hi, I was going through the "Hardware Asset Management" on-demand course on Now Learning, and therein one of the labs, it asked to import an update set in order to bring "Retire Asset" UI action & "Retire Asset" workflow. Then I checked the demo  ins...

Deep11 by Tera Contributor
  • 1408 Views
  • 1 replies
  • 1 helpfuls

Resolved! Transfer Order Workflow Error

Hello Developers,I've customized the transfer order line workflow when I have created a additional task. I'm getting this error just after I create a new transfer order line while exceuting. 

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xthrv by Tera Contributor
  • 1696 Views
  • 7 replies
  • 0 helpfuls

Creating a button in the SOW

HeyI need to create a button in the workspace menu. When the button is clicked, I need it to open a window with the creation of form support feedback(create a new record in the u_support feedback table) For example: 

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Shir Sharvit by Tera Contributor
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  • 4 replies
  • 0 helpfuls

Sort fields in the record producer form in the portal

HI, I have a record producer form, this form is also on the portal. There is a field in the form called position of reference type,and I need to sort the values in this field according to the u_order field, the sorting of the values should be in the ...

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Shir Sharvit by Tera Contributor
  • 1213 Views
  • 9 replies
  • 0 helpfuls

Asset assignment history on user form.

Hello Team, My requirement is like this:Create a functionality to capture asset assignment history. This functionality will be developed to track asset assignment history on the user profile. On user form, a new related list will be created which cap...

Kalyani21 by Mega Guru
  • 1364 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set Retirement day 4 years after Created date

Hello All! We have a requirement to set a custom date/time field on hardware models (category is computer), u_eol, to 4 years from the created date... I've tried a number of business scripts that I thought would work but haven't figured it out yet.Ca...

Nathan Okh by Mega Sage
  • 1244 Views
  • 4 replies
  • 2 helpfuls