Asset Retired Improperly; Need to move back to an In Stock/In Use State

Curtis S
Tera Contributor

‎10-12-2023 07:52 AM

We had a situation where an asset record was added to a disposal order by mistake and was Retired > Disposed.

 

The asset was not retired and in fact was put into stock and we're trying to re-deploy it. However, now that it went through the disposal process, the state/sub-state is locked and we can't change the status.

 

Should I just 'delete asset record only' and let CI/Discovery re-create it? Or is there a way to 'reverse' that?

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DavidWallace1
Mega Guru

‎10-13-2023 01:39 AM

You could try exporting the xml, editing the state and substate and reimporting it.

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Ashok Sasidhara
Tera Sage
Tera Sage

‎10-13-2023 02:58 AM

As this situation occurred due to the asset being included wrongly as part of a disposal order and not just due to a simple change of State/Substate to Retired>Disposed, I would suggest to raise a hi ticket with ServiceNow explaining the scenario. They should ideally suggest a solution with no other impact and might even correct the data from backend if needed.