How to stop hardware asset creation for virtual CIs

Hi, I'm looking for a way to stop inserts to alm_hardware table if the related CI is virtual. I tried to do that via a business rule that already does the same for locations other than the pilot locations for our project (that works fine):Unfortunate...

Can you clear a date picker's value in the now mobile app?

Using the now agent mobile app we're utilizing the update asset action and we've customized this to include a Due Date field. I'm not seeing a means of clearing the date from the mobile app, are we missing something or is this functionality missing? ...

How model substitutes are supposed to work (OTB)

I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...

Worksapce one UEM Service graph connector and IP Address

Hello,My company is trying to utilize the SGC for Workspace one UAM to bring in our inventory of mobile devices and hand scanning computers and have found that the IP Address information is not coming in. We can see the mapping in the data loader, bu...

Best practices for Migrting CMDB data from one class to a new custom class?

Hi Team, My customer has a legacy implementation where computer records were created under an incorrect CMDB class. As a result, ServiceNow is classifying them as servers (1:1), leading to additional licensing charges.We need to migrate these records...

Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

In Incident task table for parent record it should visible affected user how to proceed with this?

Solution Architecture Doc for HAM Mobile Agent

Hello HAM friends,Does anyone know if there is an existing Solution Architecture Document for the HAM Mobile Agent?Thanks!

I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action

Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...

Catalog items

When I want to return a hardware asset or deploy an asset to a different location within the same building/premise Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for t...

Auto-cancel RITM after 7 days using Flow Designer

Hello Team,I have a requirement in ServiceNow (new setup) where a Requested Item (RITM) should be automatically cancelled after 7 days if no action is taken. I am using flow designerRegardsBharath 

HAM SNU course is not getting completed.

I have completed labs and learning topics of the on-demand "Hardware Asset Management (HAM) Fundamentals (Zurich)" course. Still, its completion status showing as 89%. I have to make it 100% to obtain the CIS-HAM voucher. PFA screenshot.So, could you...