Bulk Update ui action is not showing in transfer order in Hardware asset workspace
I am able to see Bulk Update UI Action in platform UI but not in Hardware Asset workspace.Why is that so? Thanks in Advance
Forum Posts
Model category is not updated in asset
Hello All, For some of the assets model category is not updated ,even though model contains the model category and all the classes seems perfect Does anyone have any idea?
Resolved! NowAssist for HAM - hardware asset requests agentic workflow -
Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...
Resolved! ServiceNow: Lifecycle information for Hardware Model
Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...
INTERACTIVE FILTER FOR GROUP USER
HI TEAM,I HAVE ADDED FILTER FOR MY INCIDENT DAHBOARDI HAVE ADDED FILTER FOR assignment group instead of that how can i display group user value i meanif incident has assigned with 1lakh uers i need to filter with incident assigned to user with the gr...
How to change model category on already existing assets
Hi, I ran into a issue, where i see a single model is tagged as Computer and Printer model categories and assets are created under Computer model category on Asset table. Does changing the model category to "Printer" on model fix the issue on Asset ...
How can we default filter on OOB Hardware Asset refresh process and can we dot walk to other fields
Hi, We are trying to default the filter on Hardware Asset refresh form which has Eligible for refresh as true by default and we want to remove this and add additional filters like Model category computer and Model.short description as some value, i...
Resolved! Cancel Hardware Disposal Planned Asset Pending certificate
Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...
Details around Contract Model in ServiceNow
Hi All,I am trying to explore more regarding the Contract Model which is there under Product Model.I did not find much information regarding this. If anybody knows about this could you please share the details. Thanks.
Logic for setting the Stages of hardware refresh line
Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...
Hardware asset refresh flow
Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...
ServiceNow CMDB integration with service Graph connector for Microsoft Intune
Hi,I am working with the ServiceNow integration with the SGC-Microsoft Intune.I want to pull RAM, CPUcount and modelNumber, but looks these are not available on Intune dataPlease suggest how to get that data into my Intune integration.
Multi-User Audits
How have folks tackled the scenario of conducting larger-scale physical inventory audits, where the activities need to be spread out across multiple people? (Since ServiceNow requires you to assign an audit to a single person.)Some ideas I've run acr...
CIS HAM Certification 2026
I would like to share my recent experience with the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS HAM) certification. I am pleased to announce that I have successfully cleared the exam and would like to share my prep...
Service graph connector for Microsoft Intune
Hi,In response, deviceType and chassisType is coming and i parsed it through Script Parser step and mapped into the staging table, but these fields data not coming into the import set table, Please suggest
