Hello Community,I’m facing an issue in my ServiceNow instance where the Model field is showing as empty across all asset classes – including alm_hardware, alm_license, and alm_consumable.When I create or save a new asset record, the Model Category i...
Hi Community, We have a flow setup that will email a person's line manager a few days before their leave date and I want to add the leavers assets into the email, can anyone adivse on the best way to achive this as at present we can only get one asse...
The crux of my question is this: Is there a way to update Asset Tag information when receiving a PO where the assets have already been created with Serial Numbers and linked to a Purchase Order Line of the PO? Scenario:Purchase Order PO0010001 is cre...
HI, Can anyone please help me with a product model related query? We have a requirement to configure 2 different catalog items for 2 flavors of the same laptop. I can see only one HW model for that laptop in ServiceNow content library. How do we proc...
Does Xanadu's Hardware Asset Management have a built in Asset Attestation in Inventory view?How to Setup Asset Attestation schedule in Xanadu Hardware Asset Management?Hardware Asset Management Paid Version is Installed. This is Yokohama Version: Thi...
Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...
What are some of the benefits of extending an existing table such as the Task table when creating a new application?a) You can repurpose existing fields by simply changing the label.b) Use existing fields with no modifications.c) Existing logic from ...
Hi Folks, We're in the process of re-implementing HAM, as we had a poor rollout a few years ago. We've decided we'd like to start clean with Consumable assets, as our data is incredibly inaccurate. My question is this: Would we be better off deleting...
Hi team,After enabling the HAM plugins and completing the HAM guided setup and normalization, we noticed that CI records were updated. However, we encountered an issue: our CMDB was already present, and assets were present too but they were not synch...
We are exploring the use of the ServiceNow 'Procurement' module without any direct integration to our actual Procurement system. Ideally we would like to build up a full list of Purchase Order Line Items that can then be sent as an email to our Procu...
Hi Team,I have a requirement where I’m using a List component in UI Builder, and I want to center-align all the column values, including integers.I applied the following style:* {text-align: center !important;} This works fine for string values, but ...
I have installed the sn_hamp plugin, updated to the latest version, and opted in to the resource category for the models. No matter what order I complete the request, the swap function does not work and does not update the swapped asset with the new...
Hello,A flow created in Flow Designer is associated to Catalog Item/Service Catalog. It is working fine in PDI but not at all working in demo instance of our organization. The flow is not getting triggered only.Please help what could have gone wrong
I have added custom status choices for both the Purchase Order and Purchase Order Line Items table (we are currently not using the ootb ones). When I click on the 'Create hardware assets prior to delivery' related link, I get the info message:"Asset ...
Hi, we have a few laptop ThinkPad models that lists two model categories (Computer, Windows Server). If I remove Windows Server from the list, it comes back the next day after the Tanium import runs. I verified that there are no assets with that mode...
