Change asset state from 'in stock' to 'in use' when related request item (ritm) is closed

sahitya0007
Tera Contributor

After a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. After that agent have to manually change the state to 'in use'.

Is it possible to change the state to in use automatically when the related request item is closed.

We are using Procurement Process Flow - Hardware & Source Catalog Request with default source request workflow to fulfill our request.

@Ankur Bawiskar @larstange @Community Alums @Abhishek Verma @Ashok  @Murali @Yousaf @Ajay Kumar @Ed Laar

5 REPLIES 5

Hello @sahitya0007 
In RITM we have a field called Configuration item so that you can dot walk from that to find that asset.