We noticed that suppression requests in the change CHG00XXXXX has been auto closed prior maintenance window end timeDue to this we've received multiple P2 alerts during our planned outage windows.We check with Monitoring Devops, and they confirmed it...
Hi Team, I want to create one CI on CMDB linux server, once i submit the record it should auto populate the Asset Field. How to achieve this. how to sync asset with the CI and from where we can get the asset information. Hope my requirement is clear....
Hello. Please explain how ITSM is used in conjunction ITAM.Suppose a customer has purchased ITAM products (HAM and SAM).In what scenarios would a separate ITSM solution be required to fully utilize the ITAM features?Please explain the use cases where...
Hi All,We have an existing CI in the CMDB discovered through SG-Intune. As the OOB CI-Asset linking Business Rule was previously disabled, no asset record was created or associated with this CI.After enabling the Business Rule in Production, we creat...
In the 'alm_hardware' table, we have a field caller 'Substate'. This substate is dependent on state field, and both these fields are taken from 'alm_asset' table. Actually, hardware table is extended from asset table. Now the problem is for some of t...
I am unable to finish the service catalog task even i edited. Please help on this.
I am working as HAM from screech for one of the projects need to build the document for HAM model management.
Hi Team, The Signature Pad plugin is already installed in our instance. I would like to understand how to use it within an HR Onboarding Lifecycle Event. Specifically, how can I configure it so an employee can sign a document or HR case during the on...
We are encountering an issue with Discovery where it is creating a brand-new Hardware Model (cmdb_hardware_product_model) record for almost every newly discovered CI, rather than linking the CI to our existing Hardware Model record.This behavior is o...
Hi,working in the Service Graph connector for Microsoft Intune application with custom data source and custom data stream pulling Intune data into import set and tried for IRE below is the screenshot, rows are inserted into computer table but with nu...
Dear HAM or HAMpro admins and gurus -I want to ask if anyone else out there is having issues recently with Normalization Services for Hardware Models? Especially for Lenovo workstation models and Xerox and HP printer models.AND do you use all the Ser...
How to enable an SC Task or Transfer Order that allows shipping hardware directly to the requester in a different location, instead of the Stockroom destination? I am using a core asset management, not the upgraded HAM package. I have an internal sta...
Hi All,We have an integration with Microsoft Intune that populates records in the Hardware [alm_hardware] table. During my investigation, For example, let's say there are approximately 100 records received from Intune, the Assigned To field is being ...
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
We have two teams. One is responsible for end user delivery/support of hardware and one who owns HAM. The support team distributes, maintains, refreshes and recovers assets from users and HAM (as it pertains to this question) is responsible for get...
