Bulk uploading of attachment to Hardware Asset
Hi team, We have a new requirement to attach a file to 100 assets. Do we have any option to bulk upload the attachment in SericeNow? can we achieve this via list actions? Regards,Saranya
Forum Posts
Dependent choice values
I have Field 2 dependent on Field 1.Field 1:ABCDField 2:UnknownNoneEmptyPopulatedCan I have a choice on Field 2 show if any of the choices from Field 1 are selected? For example, I want Unknown to show if any of the choices are selected in Field 1. O...
How to Show Unique Records (Distinct Assets) in Report Drill-down When Using DB
Hi Community,I’ve built a bar chart report to track hardware assets that were In Stock and transitioned to another state in the last 45 days.SetupI created a Business Rule to record state duration using asset metrics.Then I built a DB View combining ...
Resolved! Stock Rule Runner Scheduled Job Missing
We are on Yokohama. We have HAM Pro license. We have installed HAM plugin along with Procurement plugin. For some reason though, we don't see the "Stock Rule Runner" scheduled job at all. It's totally missing.Has it been replaced by something else?We...
CMDB Hardware Product Model
We have an integration with Intune. I have seen it ignores existing normalized models; creates new not-normalized models and links assets to these models. So we now have Latitude 5440 as normalized as well as not-normalized model and assets are divid...
Resolved! Is My Understanding Correct About CIS-HAM Prerequisite?
Hi Community,I recently learned that ServiceNow has updated the certification path for CIS-HAM.From what I understand, you must first pass the CIS – Data Foundations (CMDB & CSDM) exam before you can appear for CIS-HAM.My questions are:Is this unders...
user table record gives Invalid update error
I am trying to deactivate a user record in the sys_user table, but it is showing an 'Invalid update' error, even though all mandatory fields are filled. Please provide the root cause for this.Thanks!
Content Library
How to identify the unused features of content library in the Hardware Workspace?
Resolved! Best practices for HAM purchasing workflow with external system (Coupa)
We're approaching HAM Pro implementation and one of the early decisions is how to approach purchasing. We will use external system to create PO (Coupa). We want to capture the asset in HAM as soon as possible, preferable once PO has been acknowledged...
HAM Stockroom Audit Results
Hi , I want to know more on the status 'NEW' of the HAM Audit results .I have a scenario where if a new device is found during ham & we enter the details like serial ,asset tag ,model ,category etc ,if that particular device is excluded from HAM feat...
Resolved! Unable to see hardware in Asset class list
Hi All, I created a role called itam_admin and I am trying to create a new asset.But in the asset type/class list wizard, I do not see some of the options like Hardware, Consumable, Facility etc.Are there special roles or ACLs required for this?
time calculate
how i calcuate or count time in duration field without make any other custom field i want to calculate time when state is in maintaince any body can guide me how i do this it is possible or no if yes then how BR FLOW DEigner etc just guide me cmplet...
Best study guide for the CIS-HAM exam
I am looking to take the CIS-HAM exam, what study guide did you find most helpful?
POS Device to be managed as IT Asset in HAM Pro
Context:We have some PCI devices - credit card scanners that we intend to asset management in ServiceNow.It was determined that POS Device may be the most likely CI Class/Model Category to use for this hardware type. However, we have concerns with th...
