Hardware Asset Management without CMDB
Hello, can I implement the hardware asset management functionality within ITSM without having CMDB installed? Thank you.
Forum Posts
Automatic update of Substate in Asset
Hi everyone! I have been getting the following problem: When updating the Install Status of a CI, the State of the Asset is updated. However, for some States, the Substate of the Asset is automatically updated by itself to a Substate that was not inf...
Assets updated by Middiscovery
Hello all, I see in my Project instance, the Assets (alm_asset) in the list view I found the updated by column as middiscovery. When I open the list with condition Updated by is middiscovery and Serial number is empty, I see few records. I want to kn...
Auto Populating Scheduled Retirement field within hardware asset records
Hi, We need all of our new hw asset records moving forward have their scheduled retirement field auto populated. The process, as we understand it, would involve these steps, in order: Status field on a PO line item will manually change to RECEIVED (...
Duplicate Hardware Records After Migration – Model Mapping & CI Creation Issue
Hi Everyone,We recently migrated ~17,000 records into the alm_hardware table and are facing two major issues:1. Model Reference Issue:The model field is pointing to the generic cmdb_model table, not the cmdb_hardware_product_model.As a result, CIs ar...
Asset load from 3rd party to servicenow instances
Hello All, We have a requirement to integrate 3 different systems. The source system (supplier) will contain all the asset master data and this data should be pushed into the middle layer, which is a vendor ServiceNow instance and hosts the fulfillm...
How do you receive assets when they are created by ui action Create hardware assets prior to deliver
I do NOT have HAM Pro. I have ITSM HAM(ham foundation). How do you receive assets that have a state of on order? I created them using the UI action 'Create hardware assets prior to deliver' and from what I can see you would need to manually update...
Hardware Asset Management (HAM) Fundamentals On Demand missing files
I am attempting to do lab 3.3 of Hardware Asset Management (HAM) Fundamentals On Demand course, and I successfully downloaded the zip file from the knowledge base, however it does not contain any files for lab 3.3. The lowest number is 3.4. Is this a...
Schedule Job script
I need a script that triggers the event when the asset from hardware table is expiring in 15 days.
in OOTB ,How approval trigger on Proc_po form? is it via flowdesigner or workflow?
in OOTB ,How approval trigger on Proc_po form? is it via flowdesigner or workflow?I just want to know how approval trigger on purchase order?
Resolved! Perform Asset Audit without Mobile Agent App
We outsource our HAM function to a third-party provider. They are not allowed to connect their mobile devices to our network and we do not have company issued mobile devices. Will there be an enhancement coming to ServiceNow that allows asset audits ...
Workspace
I'm finding it challenging to update anything on the HAM Workspace.For Model overview, I've found the underlying report. Make small change to report. Saved.Unable to Update the Workspace Widget with new data in updated report. Same report. Can ...
Asset Attestation
To deploy asset attestion what all tables are required to be integrated?
Performance Analytics Threshold
Hi, I'm trying to create indicators for the used and available stocks. I have no problem with that but the indicators are static. Is ther any way that I can make a threshold dynamic?
