CIs not created from asset (not all model categories)

[Mike Hashemi]

I am running an import and transforming the Excel file for record creation in alm_hardware. The transform map populates the following asset fields:

• - serial_number
• model
• warranty_information
• asset_tag
• model_category
• purchase_date

I can see the asset record being created:

When I check the product model definition (cmdb_model), I can see that its asset tracking strategy is: Create consumable asset

As you can see from the screenshot, no configuration item is created and I am not sure why. I can confirm that the "Create CI on insert" business rule is active and that an asset created for a computer (model categories = computer) does create the CI. What am I missing to get this monitor's CI created?

[Daniel Billing]

What is the CI class and Asset class on your model category?

[Mike Hashemi]

Display Hardware and Hardware respectively.

[Daniel Billing]

And if your display model record has asset strategy set to "leave to category"?

[Mike Hashemi]

It was, but during troubleshooting, I changed it to "Create consumable asset".