CIs not created from asset (not all model categories)

Mike Hashemi
Kilo Sage

‎01-07-2025 10:49 AM

I am running an import and transforming the Excel file for record creation in alm_hardware. The transform map populates the following asset fields:

  • - serial_number
  • model
  • warranty_information
  • asset_tag
  • model_category
  • purchase_date

I can see the asset record being created:

MikeHashemi_0-1736275455398.png

 

When I check the product model definition (cmdb_model), I can see that its asset tracking strategy is: Create consumable asset

 

As you can see from the screenshot, no configuration item is created and I am not sure why. I can confirm that the "Create CI on insert" business rule is active and that an asset created for a computer (model categories = computer) does create the CI. What am I missing to get this monitor's CI created?

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Daniel Billing
Giga Guru
In response to Mike Hashemi

‎01-09-2025 05:58 AM

as far as i know it's only these 2 settings that is controlling the creation of CIs.
+ enforce CI verfication need to be false (as yours is)
in summary then Asset to CI creation

The Asset must

  1. Not be a Consumable Asset
  2. Not be a License Asset
  3. Not have a value in its Configuration Item field
  4. Not have a Substatus of Pre-allocated
  5. Contain a Model Category that has a value in its CI class field



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