my customer is raising asset repair first and if asset is under warranty then they are going to vendor repair (RMA request) in their current process or else inhouse asset repair process using their legacy application.
They are tracking either of this process in the same asset repair record.
But in ServiceNow, asset repair and RMA process are two different structure. How I can achieve this in ServiceNow in a best recommended way by keeping low customizations in ServiceNow?
