POS Devices are resolving to the Enterprise Retail Asset Class instead of Hardware Asset

Adrienne Kueber · 3 weeks ago

We are currently utilizing HAM Pro across our ServiceNow instances and have encountered a question regarding asset classification for our POS Devices.

During discovery, POS Devices are automatically landing in the Enterprise Retail asset table, whereas all other tracked asset types are routed to the Hardware asset table. We would like to understand the recommended approach for routing POS Devices to the Hardware asset table to align with our broader asset management strategy.

We currently have two model categories for POS Devices:
1. The OOB POS Device model category:

CI class: Point of Sale Device [cmdb_ci_pos]

Product model class: Enterprise good model [sn_ent_retail_model]

Asset class: Enterprise asset [sn_ent_retail_asset]

2. A custom category we built which maps to the Hardware Asset class:

CI class: Point of Sale Device [cmdb_ci_pos]

Asset class: Hardware [alm_hardware]

Questions:

1. Is the Enterprise Retail asset table the intended and supported destination for POS hardware assets?
2. If routing POS Devices to the Hardware asset table is supported, what is the recommended configuration to achieve this?

Moving these devices to the Hardware asset table would provide significant benefits for our org. Reporting would improve with all asset data in one place and POS Devices could be managed alongside other hardware assets.

If anyone has encountered a similar issue, any guidance on the supported approach would be greatly appreciated!

Timothy Stevens · 2 weeks ago

Yes, it is the intended destination. The model category for POS Device is associated to the enterprise Retail table. So, your discovery mapping is correct with OOB design.

Can you create a custom routing and custom model category to do so? The answer is yes, but should you, is the better question and the answer is no. First

Hardware assets align with your CMDB IT classes such as computer, servers, ect... and these all align with ITSM processes. Whereas Retail assets align in CMDB with Operational classes and these will align with FSM processes.

I am currently setting up EAM and one of the things I am doing is adding the Hardware table assets as part of the Enterprise workspace, so our EAM team can work on all assets weather it be Hardware, Retail, or Facility assets maintained in a retail store from one workspace rather than swivel chair between two workspace, Then I have my IT teams working out of just the Hardware workspace. I am speaking at Nexus on this exact topic.

I hope this helps.