Custom fields on Hardware table are showing with backend name on form but not showing in dictionary
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04-01-2025 10:37 AM
Hi,
We have a custom field Asset ID (u_number). It is showing on the form with u_number instead of Asset ID and when I click on configure dictionary it is showing as record not found. Can anyone please help with the issue how to fix the issue and import the field again. I tried importing again via update set and xml but still the field is not importing.
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04-02-2025 02:11 AM
@MaradaniR Then that's a glitch. Actually I faced this in my dev instance when I also created another custom fields - two fields and whole this dictionary broke. Ultimately I had to do the development in Sandbox instance and move it to prod. Dev instance was later cloned and handled.
And honestly this trying out in another instance suggestion was given by SN because they also have no solution for it.
Importing these two things was the only way - you would also understand this. If even import is not working. Nothing would.
So create a SN Support case or try the way I did.
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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04-02-2025 02:11 AM
Is this happening in TEST instance?
the update set you migrated had the correct customer updates for Field label and column?
Try to capture again in that update set and migrate.
share some screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-02-2025 02:19 AM
I captured the dictionary record in update set and tried to move it. But it throwed an error "Version loading was stopped by DictionaryUpdateLoader for sys_dictionary_alm_license_u_number".
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04-02-2025 02:23 AM
why not capture deletion of that field in DEV in update set? Move that
Have another update set and create a fresh field on your table and ensure everything is captured fine and then migrate that.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-02-2025 02:26 AM
Sharing few old links where similar error came
Version loading was stopped by DictionaryUpdateLoader
Version loading was stopped by DictionaryUpdateLoader for sys_dictionary_x_test_table_description
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader