Hi everyone!I'm new to ServiceNow and have a few questions. Do I need to create a workspace to use ITAM? I have a project where the customer wants to use basic HAM and SAM. Also, regarding licenses, can I purchase just the licenses for HAM and SAM, o...
I tested the OOB disposal workflow and stopped assets at various stages from completing the workflow. I would have expected that once the disposal workflow was complete, that all the assets that did not complete the workflow would revert back to the ...
Hi Folks, I primarily work on ITSM - my company decided to clean-up their CMDB and they want to get rid of a bunch of computers in the CMDB_CI_COMPUTER table - and make sure whatever is archived in CMDB_CI_COMPUTER also gets archived from the ALM_HA...
Can a spreadsheet be attached to the catalog item request form, and the items in the attachment follow the workflow
I am trying to put together a report with multiple datasets so that I can see what orders have been placed that have admin rights. Once I get to the point where I add the second data set, I don't see the option to add said data set. An article I foun...
Develop a new GET API to expose the following details to GSA:Sample Request:Request Payload(Can be either shipment Id or RITM associated to shipment)- { "requestId":"RITM4105533" } [[OR]] { "shipmentId":"2084153" } Sample Response: { "shipment Id"...
Hey everyone, I have a need to link the Purchase order the consumable is received under to the consumable when it is received. This is needed for the purpose of printing receiving labels, I know the consumables will merge when put in a stockroom with...
All, Our organization is beginning to look at Asset Management. We don't currently have HAM PRO just base Asset. That said we are considering getting HAM PRO in the future. While we are looking into Asset Management some different areas of concern ...
What are the scenarios that can be implemented in ITAM with respect to banking sector!Can anyone suggest the learning part!!
Hello EveryoneWe have a requirement from the client to Hide/Disable the below "Vendor Purchase" tab from HAM Workspace. Navigation: Hardware Asset Workspace --> Hardware Asset Overview --> Quick Links --> Refresh requests --> Open the RITM --> Open t...
We are managing assets through asset management and have noticed that we are unable to link incidents related to monitors, docking stations, tablets, etc., as they are not listed as configuration items (CIs). What is the best way to link these assets...
Hi, I was going through the HAM process guide (Vancouver) and wanted to understand the deployment of assets as performed by the fulfillment team. The process guide mentions the details of the same being present in "Change or Service Request" (HAM 5.2...
We have noticed that during asset replacements, new assets are overriding existing ones. This issue is causing problems during asset audits as the details of old assets are being overwritten by the new ones, and it is also affecting the financial com...
Hi all , Need help related to ui builder so if someone who is expert in ui builder then please assist. Question1 :Actually my requirement was in a workspace i was asked to remove one button. but when i navigated to ui builder and going to the rig...
