[HAM v 10+] Is it possible to create a "Fly" Maturity [Stage 4] for the HAM Workspace Success Portal
I would like a 4th Maturity Stage and be able to reallocate the existing Maturity Items (and create new ones) to that new HAM Maturity Level
Forum Posts
Transfer Order - Transfer Order Line hierarchy
Hi All, I have created a record producer on alm_transfer_order table with a multi-row variable. On selecting multiple assets in this variable, I need to generate individual transfer order lines for each asset. What I need to do in record producer for...
Record Producer Getting Auto Submitted
Hi All, I have created a record producer on alm_transfer_order table. I have added a variable (type: multi-row) to provide multi asset selection. On selecting 1 asset, form is getting auto submitted which is not allowing me to select more assets. Wha...
How to attach one attachment to several records
Hey all, We have a situation where we want to attach information from a manufacturer to multiple hardware model lifecycle phases as evidence of a hardware lifecycle date. The issue we're running into is that we don't have an out of the box approach (...
Acceptance Testing for Hardware Assets
I have a customer who has the following process they want to implement in HAM. * Work with vendor(s) to identify a potential model to meet customer requirements (i.e. Dell and HP for workstations)* Acquire a sample of identified models to test to ...
Resolved! How to remove final 3 characters from 200+ records 'Name' string
How would we go about trimming the last 3 characters off the name string of every single computer record? They all have CPU at the end of them, which we want to strip out completely. I found a bit of script that I think will help, but what's the best...
Work Order Tasks with custom State value not visible in Dispatcher Workspace
Hello, We recently added a new state to our choice list in [wm_task], configured state flows, the whole works for a "Resolved" state that is directly prior in sequence to Closed Complete/Closed Incomplete. For some reason, the tasks disappear from th...
Creating a new Model Category for Video Conferencing device
My company possesses a few Logitech Rally bars which I would like to add to ServiceNow. Could I seek advice if the below setup for a new model category is acceptable?
Vendor supported hardware
Hi folks, I was recently asked if I could provide a forecast using ServiceNow for supported hardware projections. This report basically covers manufacturer's support for the purchased hardware in my company. When probed further, I was told that it is...
RFQ: HAM
Hello Sales, Please provide a quote. Regards, Kevin
Variable editor on Procurement Task
Hi All, I need to add variables in the procurement catalog task(part of OOB workflow, which is triggered on the request table) . The variable editor is already added to the form but the variables editor is not displayed.For the tasks which are create...
Creating a workflow with multiple approvals
I am trying to create a workflow in flow designer that would require multiple approvals. Currently I am able t set up multiple approvers but when the request is submitted an email goes out to all approvers at once. What I would like to happen is whe...
Hardware Asset Management Workspace - Parent - Child location
The dashboards in the Hardware Asset Management Workspace allows user to filer the assets based on the location 'All Location'. Example Hardware Asset Overview -- > All location Inventory / Asset estate --> All Location The 'All location' display bo...
Hide Transferable Stock and Vendor Purchase
I requested a hardware asset in the service catalog, and after the request was approved, I went to Source Request in Catalog Tasks, i Is there any way to hide the module in the red box below?
How to add Dashboard to Portal
@Ankur Bawiskar @Community Alums @sohail3 @Sohail Khilji @Dr Atul G- LNG Team - Please help me How can I add the custom dashboard to ServiceNow portal.And once it is added user will be able to search the dashboard in the portal. Please share the ...
