Like the question states, can we use a third party barcode scanner to scan assets into ServiceNow without having to subscribe to HAM PRO. I am not interested in using the Mobile App as cellular devices are now allowed in our work environment. Thank y...
We are in the process of implementing Hardware Asset Management and one of the key questions that our agents have is how to interact with Service Operations Workspace and Hardware Asset Workspace in parallel?We have Universal Request and Advanced wor...
Can anyone answer where this page is configured?
Hi, I am trying to find guidance or product documentation which explains which model category on a model record is chosen when you insert a new asset. We have models which have multiple categories some with CI class and Asset mappings some without. T...
I have an issue with script include HampLoanerUtils that is run against the Loaner Asset Request to search for available 'Models' against location. Right now, it is not producing any results.
I have some issue with importing assets via Import set. Usually we import some assets from old systems, where the model is 99% not compliant with the models in the content library. Also during the import, I noticed the product model is created direct...
I have a tiering assessment with multiple categories. The questions within the categories have numeric values assigned. When I look at the metric results, I see the question have actual numeric values. But the normalized value for some of them is 0. ...
Normalization was not enabled previously, so core_company is having duplicate data. Across all tables in servicenow this data of core_company is used and so is having inconsistent data all over. Is there any way to rectify these duplicated data which...
In an active contract the payment schedule field is greyed in our environment, meaning you cannot adjust it. It also seems not possible to change the value in this field by choosing the "Adjust" , "Extend" or "Renew" button. So how can we update this...
I need to install TNI in my PDI but unable to install as it needs to install hardware management which is not required by me, But I dont have an option, I need to have TNI it in my pdi where can I raise a ticket for this concern?
Hi There, I am doing the above course (Hardware Asset Management (HAM) Fundamentals On Demand (Washington)) and I am trying to activate the Lab instance after doing the first 2 modules. The Lab has opened and I am in a trial instance of Service now b...
How are folks managing their cloud estate so that CIs remain clean and accurate and relationships (like software allocations or business application mappings) remain intact? Looking at our CMDB for Azure or AWS hosted servers. I see multiple records ...
Reaching out for your help/suggestions with alm_hardware import.I am importing data into the alm_hardware but it is not creating a ci on the cmdb_handheld_computing. I made sure that the model category "mobile devices" has ci class and asset class de...
We just implemented HAM Pro in our environment and we are experiencing some interesting situations with the normalization service. The models that currently exist in our system, which were created by Discovery, appear to be properly normalized. How...
