I have a few network devices that are being discovered by the ServiceNow discovery pattern. These devices are classified as network gear in the CMDB CI table. However, when I search in alm_hardware, I can see a record created there as well, but the c...
I’m a process engineer investigating solutions for a business. Ie not a developer. I have a lot of HAM experience in other tools and we solved for all HAM requirements with basic SN ITSM workflows and transfer orders at my previous company witbout HA...
Can any one provide OOB Hardware asset refresh flow customization steps to trigger Source Request and Hardware asset refresh line flow
Hello, We are bulk loading some IT assets. We built 2 and appropriated 3 CI Classes under Network Gear. We built our corresponding Model Categories which are linked to the matching CI classes. We bulk loaded our models. The models look fine and ...
Standard laptop request is initiated by HR/Manager/End user, procurement team will decide which laptop would provide to the end user. But issue is I have to select the model value inside the standard laptop request catalog item, if in case model valu...
Trying to copy the resource id from tablesn_sccm_integrate_sccm_2019_computer_id' to the alm_hardware table where serial numbers match. Below is my script. Not populating. Before rule on insert, update. Thanks.
I am wanting to know how I can create HAM maturity items to complete the requirements for:Stage 1 - CrawlStage 2 - WalkStage 3 - Run Is there any guidance on how to create these and/or what the recommendations are for each stage? I have created 'succ...
The Asset Lookup search times out in the inventory tab of ServiceNow agent app. When I go into the Asset Lookup option in the inventory tab of the ServiceNow Agent app, and either scan the bar code or enter the asset number, or serial number to searc...
It seems that if using Content Services you must wait for new models to be created before the ability to use them in the tool. Is that correct? How does Procurement play into this process? If needing to purchase a new model, do we request it via cont...
Hello experts,I would like your expertise and input in the following topic for the import of assets an CIs.If e.g., a laptop is procured and marked as "In Stock" (i.e., create asset record with "In Stock" state), then maybe it does not make sense to ...
I set two fields in the transform map with coalesce=true: Asset tag and serial nubmer.But when I imported the data to update it, the following happened:1. When the asset tag is different and the serial number is the same, it is not updated2. When the...
there are seven default widget or reports present (bar chart or donut chart view, such as "open success goals" Projected success savings by status etc.). These are the only reports available or can we add/remove or modify the existing? Please advice.
Does anyone know where I can find documentation or information around the backend workflow for the 'Hardware Status' objects (Installed, In Maintenance, In Stock, etc.)? This would be part of the OOTB workflow for Employee Off-boarding or Asset Recla...
I am trying to automatically assign/create model categories based on SCCM chassis type. Not sure where to accomplish this.
When I attempt to create a consumable from the list view I see the below error that is from the expense line creations and I see that expense line is created (without source table) but the consumable is not.Exception (org.mozilla.javascript.JavaScrip...
