Hello,I have a question regarding the OOTB workflows in ServiceNow. The documentation states that these workflows are configurable, but it does not clarify whether we should modify them directly or create a copy to work on. Since the OOTB workflow is...
Is there a report that we can create to find the average age of assets in our fleet?
Hi There, I'm new to the HAM process and our company hasn't had the role before now so I'm wondering what would be your usual go to tasks to be aware of to help kick start the process? Some helpful tips or reports you like to run would be great start...
System attribute condition of ACL is not capturing in update set. It got captured for newly created ACL but with already created ACL when I'm trying to update system attribute it is not getting captured. I have tried with manually add to update set a...
Hello ServiceNow Community,We have a Service Catalog item for iPhones, but currently, it allows users to select specific models that are available with the IT team. However, we want to change this so that users can only select "iPhone" as a generic o...
We are in the process of migrating to HAM. As we work on importing asset data from our previous system, the question has come up concerning the definition of Model Categories and getting configuration item records built in the right CMDB class. Our...
We currently use stockrooms, but we would like to track by bins. For example - A specific laptop is in stockroom A, row 2 and lower shelf. Does SNO have an out of the box feature? If not, has anyone ever created one?
Good afternoon! My org has initially thought HAM and SAM would be useful. It doesn't seem like a cost benefit analysis was done on ITSM Asset management vs HAM&SAM, and we assumed that there were no asset management capabilities with ITSM. Our asset ...
Hello SME's! I am helping set up HAM for our proprietary needs. I noticed that the 'Assigned' date in the 'General' tab auto-populated after referencing the ticket that the hardware was deployed to. I also noticed that the Installed Date does not aut...
I have created a UI action button named 'TO' in the development instance. When the UI action is clicked, it redirects to create a new 'TO' process. When we move this to the production or UAT instance, it should automatically adjust based on the envir...
Good Morning, Our security team is telling us that we need to use the CDM's ForeScout tool to collect asset information, but we are concerned that it will not collect the data that the ITAM needs to manage assets, such as lifecycle information, and w...
Hi All,I have a scenarioIn alm_transfer_order_line table whenever populate the stage is "In transit" and there is a reference field in the same form (field name is "Asset ") based on the asset ref field (asset ref table name is alm_hardware) tabl...
Hi Community, I have requirement to pull model and warranty information from dell and lenovo as soon as asset got created in ServiceNow. It should check monthly for warranty.
I want to download the Lansweeper On-Premise and Lansweeper Cloud from the NOW App Store. Unfortunately person who owns the credentials not responding. How I can recover HI credentials as well as download the Lansweeper On-Premise and Lansweeper Clou...
I have a catalog that is using multi row variable set. User will select multiple CI. How do i set in flow designer to update a field in Hardware table according to the selected CIs?