Does Anyone Know How to Make Asset Tags Searchable in ServiceNow Global Search

[MarkT2445801916]

Does Anyone Know How to Make Asset Tags Searchable in ServiceNow Global Search  

[fknell]

Hi @MarkT2445801916,

Yes, asset tag values can be made searchable in Global Search, but the field must be indexed.

What you need to do using alm_asset as an example:

Enable text indexing on the asset‑tag field

- Open the alm_asset field for Asset Tag (e.g., asset_tag)

- In the Dictionary entry for that field: set Text Index = true

- Save and then rebuild the text index (Related Links: Generate Text Index)

Ensure the table is enabled for global search

- Make sure alm_asset is configured as a search source in Search Administration

- Docs for your reference Search settings filter and group global search results by table 

Test

Search for an asset tag, and verify it returns the correct asset record.

Hope this helps!

[MarkT2445801916]

Thanks, fknell - I created a ui page and even tried in the global search, but this is not returning anything even with a valid Serial Number  

[fknell]

Are you referring to an asset tag or a serial number? I’m confused because you mentioned an asset tag in the initial post you were referencing, but now you’re looking for a serial number that you haven’t added.