Does ham_admin role require fulfiller user license?

Yoshio Hitomi
ServiceNow Employee
ServiceNow Employee

‎08-28-2023 05:10 AM

I think HAM Pro is licensed by the number of "CI" and not by number of user.

but I wonder if the "ham_admin" -  user role for  HAM admin - user may be a fufiller type.

because I couldn't find it in the subscription user table.

Do we need fufiller user license for HAM pro?

 

 

 

0 Helpfuls
  • 801 Views
5 REPLIES 5

Maik Skoddow
Tera Patron
Tera Patron

‎08-28-2023 06:12 AM

Hi @Yoshio Hitomi 

this is an interesting question as all roles should be included in the license_role table.

As you are working for ServiceNow: Could you please clarify internally why that role is missing in the list?

Maik

0 Helpfuls

Yoshio Hitomi
ServiceNow Employee
ServiceNow Employee

‎08-28-2023 09:13 PM

Hi Maik,
I will try to investigate why "ham_admin" exists in <sys_user_role>table but not in <license_role>table.

by the way, does anyone know if "ham_admin" role is a requester or fulfiller?

because I my prospect asks if or not HAM charges only to devices.

Yoshio

0 Helpfuls

Community Alums
Not applicable
In response to Yoshio Hitomi

‎08-28-2023 10:33 PM

Hi @Yoshio Hitomi ,

Here are the roles that are explicitly added with HAM:

SandeepDutta_0-1693287191208.png

 

 

0 Helpfuls

Yoshio Hitomi
ServiceNow Employee
ServiceNow Employee

‎08-29-2023 06:05 PM

Hi Sandeep,

Thank you for your snapshot.  It looks like a <sys_user_role> table isn't it!

Is it possible you to attach a snapshot of <license_role>table for those two roles?

I want to check the Role type filed of them.

 

I really appreciate your help.

yoshio

0 Helpfuls