How we can set assignment group for Asse tasks (HAM PRO)
Hi, Can someone help me to understand how can we set assignment group for assets task ( HAM)
Forum Posts
PDF Transfer from one task to another
Good morning, I am trying to attach a PDF from one TOLTASK to another. i have the blank PDF on the shipping task (or In Transit stage). User will open and sign PDF then resave it on that TOLTASK. Once the In Transit Stage is in Closed Complete, that ...
Muting Scan Findings
Hi There, I'm looking for the best way to mute scan findings based on the state of the asset in the alm asset table. I'm getting a list of 1800 Stale VM's consuming Licenses on Laptops and I have a break down of their states from comparing the list t...
Resolved! Hardware Asset Management - Other classes in alm_asset table ?
Hello Folks,We are having a intergration between AssetTrack and ServiceNow, my attention is on the other classes ESX Servers, Servers, Windows Servers, in alm_asset table which I feel these not supposed to be in this table.What are your suggestions o...
HAM Pro - Can asset audit be triggered for a specific asset category in a given stockroom?
Is it possible to limit the asset audit to run for only 1 asset category. For example, start an asset audit for Laptops only? mobiles only? etc. Thank you.
PDF Attachment
I am looking to attach a PDF to the Transfer Order Line Task (specifically the shipping line task). This document, once filled out and the Transfer Order Line Task is closed, must then be transferred to the received line task. I've never dealt with P...
Could someone explain the BRs, Script includes, etc. in the Procurement process?
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
Mobile Agent - Hardware Reclamation Tasks
Does HAM provide any Agent Mobile components for hardware reclamation tasks? HAM extended the basic reclamation request model by adding reclamation lines and tasks, however I don't see such tasks included in any Agent Mobile launcher. They are not pr...
Resolved! Role
Which role is required to modify the model categories of hardware assests ?
What SAM workflows are available in SNOW OOB
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
Red alerts in HAM Rule entry under cmdb_ci_* ident. using non-existent table is ignored during ident
Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...
How to manage phones, VoIP, teams (soft phones) etc in Servicenow
Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
How to set a default GroupBy for a related list in Hardware Asset Management Workspace?
Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....
Enforce CI verification from Azure SGC
Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...
What Ham workflows are available OOB
Company is not ready to bring in HAM module. Looking for documentation on what can and not be done for HAM in SNOW OOB.
