Hi All, We want to publish a few hardware assets, such as monitors, desktops, and iPads, as Service Catalog items so users can request them.Does Hardware Asset Management (HAM) provide this functionality out of the box? Specifically, is there a gener...
How do you set par levels for stockrooms that use different models that meet the requirements of a standard device? Our warehouse currently fulfills stock levels by Standard Laptop, Standard Monitor, etc... Which means we send First In-First Out. Doe...
I have created a new catalog item but using the 'Standard Hardware Asset request' flow. after raising request catalog task is not getting created for sourcing. I checked for it to be generate sourceable should be set to true. How sourceable is gettin...
hello team, can anyone please suggest or help is it possible to add color based on real time % count in the widgets on dashbaord if yes please provide me the steps please
I am about to create a new hardware model for our Dell laptops. And the Manufacturer Dell Inc. is no longer and option, but there is a Dell Products, LP. Wondering if this is the same or if you can help me determine if its Dell changing their name th...
We have a client requirement related to the Agent Now Mobile App for Stockroom Audit. When a Stockroom Audit task is created, users should be able to scan a barcode and retrieve the corresponding asset record using either the Asset Tag or the Serial ...
What are some options your company is using for ordering a large amount of equipment for users via request? A typical use case is a division needs to order new 300 laptops, docks, and monitors for a refresh project. Having a project lead entering 300...
I’m working with ITAM and need to classify different types of consumables so I can easily differentiate items such as keyboards, mice, and cables.At the moment, my only idea is to add a custom field like "Consumable Type" to the consumable model tabl...
Hello. I have a customer asking for insight on best practices and industry standards related to consumables. They do not track serial #'s for what they consider consumables. Could you please provide answers to the below? Thank you What’s considered a...
Hi all,We are preparing to import our meeting room assets (e.g., TV screens, speakers, sound bars, etc.) into HAM.I'm wondering how each type of equipment should be classified within the Resource Category.My assumption is that speakers and sound bars...
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
From Laptop to License — Day 2 of 15Hi everyone,Somehow the original Day 2 / Post 2 article from my From Laptop to License series was archived, so I am reposting the same content again for anyone who was following the series or wanted to refer back t...
How Asset and Ci are linked and related to each other. if i want to break the linkage between them how can i do that ?
Hi, could you please help me to retire the loaner asset form in service now
Good Morning, Our security team is telling us that we need to use the CDM's ForeScout tool to collect asset information, but we are concerned that it will not collect the data that the ITAM needs to manage assets, such as lifecycle information, and w...
