Hello experts, I have a hardware catalog item in pc_hardware_catalog_item table. I want that the catalog item should only be available to VIP users. For that i have created a 'Available For' user criteria containing a script but it is not working as...
Hi Team,Enhance Global Search so that users can find Hardware Asset Management (HAM) and Software Asset Management (SAM) assets using additional asset details.For records in the Asset [alm_asset] table, enable Global Search to return matching assets...
It appears that audits in the Agent mobile app sometimes use the Scan function instance, which has a label on the Input form screen of just "Asset Tag", and sometimes use the Multi scan V2 function instance, which as a label on the Input form screen ...
Hi Can we able to edit the previous version of workflow i'm not able to click the checkout button in Hamburg menu ,due to dev instance clone my current changes are there in that version now I want to make that workflow as current version.
Hi all, I hope you are all doing well. Here, we work at a granular level of locations that includes sites, buildings, floors, blocks, rooms, desks, and racks (for servers). Is it possible to define the same hierarchy within a stockroom? We have some ...
Is anyone successfully using the Lenovo Service 360 integration to get sales order information? I've installed and registered, but have heard nothing back from Lenovo in over two weeks, and their support contact doesn't respond.
Scenario:When a user is terminated, their account is immediately deactivated in the system. However, in some cases the user has not yet returned the assigned hardware asset (e.g., a laptop). This creates a challenge in determining the appropriate st...
I'm working on a Tech Currency / EOL reporting initiative after an acquisition, and I'm trying to understand what the end-to-end process should look like from a ServiceNow perspective.The goal is to produce a report that looks like below, refer row 3...
Hey Community, We are in the early stages of defining our HAM pro implementation scope, and we wanted to see if any other orgs have figured out how to track the hotspots in their CMDB dashboards and their HAM asset tracking in general.
I have been exploring and reaching out to understand the distinctions between ITSM Asset Management (Hardware & Software), ITAM, and HAM/SAM, but have not been able to clearly identify the differences.I would appreciate urgent support in clarifying t...
Hey Servicenow Champs,Can Anyone tell me why its happening and how to resolve itI opened the transfer order in sub prod instance and Click on bulk update to the transfer order lines, the stages of TOL were in requested state then I moved them to shi...
I have created a custom tab to show custom fields related to specific model category only. I want this tab to be visible only for that model category only. I've created UI Policy to hide the fields and it works, but it still shows empty tab (section)...
Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does N...
How to Install a Now Assist Admin Console from the ServiceNow Store in my PDI? I'm facing issues installing it using the same ServiceNow ID. Please Give me step-by step guidance?
We have a use case where our org is very decentralized, with users who have asset management roles and can manage their own assets.We are currently using all Computer/Desktop/Laptop model categories, but we'd like to get more granular. Including poss...
