Hello everyone, I have a small query on inactive devices, for devices which are not seen by a discovery source for >60 days, what state should be updated for both at CMDB and AMDB to retain record with a clear stale state ? I could think of marking...
Hello experts, In HAM module, a catalog task gets created with the short description 'Source Request Items' when a hardware catalog item is submitted. Does anyone know from where the catalog task is created like from which server side script. Kindly ...
I found asset role is Requester Role Type. Does it mean the users who only have asset role are not counted as fulfiller?
Hi Team, Can you please help that how can I create PA Report of the field like attached file belowfor example if the display name contains for AIX Server is 1000 and 1 is empty it should display like 99% how can i achieve this
Hello team,I have a catalog item which has a due date variable as shown below where future date will be added Based on the due date, on a percentage basis of 30%,70%,100% from the ticket creation date, i want to send reminder emails. Is there any way...
Hello!I have a catalog item where the user is needed to input an amount. I have added the Variable Currency widget as the Input Amount variable. I also need the Input Amount variable to be added as the Price field in the RITM. However, the Price Fiel...
created an Incident SLA report, but I’m seeing duplicate incidents in the results. This happens because when the incident priority changes, multiple SLA records are created. I need help removing duplicates so the report shows each incident only once...
The following error is recv'd when we impersonate users in our instance. Anyone else experience this message:Method returned an object of type TableAwareQueryCondition which is not allowed in scope sn_hamp
Hi Team, In our ServiceNow instance, we are using the OOTB workflow "Service Catalog Request" on the sc_request table. Currently, if the Request price is more than $1000, an approval gets triggered.Our requirement is to skip this approval for one spe...
Hello Team, I'm stuck at submitting Source Task, i want the sourced field value to updated as True.But I'm unable to submit it.Can someone please guide how to submit it?After clicking on that Source Request UI Action, the following window appears, su...
Post creating a purchase order and Purchase line order, when clicking on "Receive" UI Action, it's taking me to the "po_receive" page, where when I am trying submitting the form, it's showing the error as "Mandatory field is missing for <asset/ model...
I created a catalog item and in user criteria, i have mentioned the department to which then catalog item should be visible. It is visible to the department members and also admins. Cant we restrict admins here?
Hello experts, I have a hardware catalog item in pc_hardware_catalog_item table. I want that the catalog item should only be available to VIP users. For that i have created a 'Available For' user criteria containing a script but it is not working as...
Hi Team,Enhance Global Search so that users can find Hardware Asset Management (HAM) and Software Asset Management (SAM) assets using additional asset details.For records in the Asset [alm_asset] table, enable Global Search to return matching assets...
It appears that audits in the Agent mobile app sometimes use the Scan function instance, which has a label on the Input form screen of just "Asset Tag", and sometimes use the Multi scan V2 function instance, which as a label on the Input form screen ...
