We have an integration with Intune. I have seen it ignores existing normalized models; creates new not-normalized models and links assets to these models. So we now have Latitude 5440 as normalized as well as not-normalized model and assets are divid...
Hi Community,I recently learned that ServiceNow has updated the certification path for CIS-HAM.From what I understand, you must first pass the CIS – Data Foundations (CMDB & CSDM) exam before you can appear for CIS-HAM.My questions are:Is this unders...
I am trying to deactivate a user record in the sys_user table, but it is showing an 'Invalid update' error, even though all mandatory fields are filled. Please provide the root cause for this.Thanks!
How to identify the unused features of content library in the Hardware Workspace?
We're approaching HAM Pro implementation and one of the early decisions is how to approach purchasing. We will use external system to create PO (Coupa). We want to capture the asset in HAM as soon as possible, preferable once PO has been acknowledged...
Hi , I want to know more on the status 'NEW' of the HAM Audit results .I have a scenario where if a new device is found during ham & we enter the details like serial ,asset tag ,model ,category etc ,if that particular device is excluded from HAM feat...
Hi All, I created a role called itam_admin and I am trying to create a new asset.But in the asset type/class list wizard, I do not see some of the options like Hardware, Consumable, Facility etc.Are there special roles or ACLs required for this?
how i calcuate or count time in duration field without make any other custom field i want to calculate time when state is in maintaince any body can guide me how i do this it is possible or no if yes then how BR FLOW DEigner etc just guide me cmplet...
Context:We have some PCI devices - credit card scanners that we intend to asset management in ServiceNow.It was determined that POS Device may be the most likely CI Class/Model Category to use for this hardware type. However, we have concerns with th...
I imported 35 new UPS assets into alm_hardware. The corresponding UPS CIs were all created with Operational Status = Operational. The desired Operational Status is Received. When I performed this task six months ago, the UPS CIs were created with t...
Hi everyone,I am working on a requirement where the EOSL expire notifications needs to be updated .As part of the story, I already changed the primary receipients group to the Disposal global froups, tested it and everything is working as expected.no...
Hi all,This is my first time posting and also my first time encountering what seems to be a real show stopper. We are in the process of rolling out Hardware Asset Management (HAM) and have run into an issue: the Source Request does not seem to consid...
According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...
Hi Community, I wanted to check if ServiceNow provides any out-of-the-box (OOTB) feature or configuration option to customize barcode labels for asset tagging.Specifically, I’m looking for a way to design and print custom asset labels that include:Th...
Hello all, QR code generation is not natively provided in ServiceNow HAM Pro. HAM Pro focuses on lifecycle tracking of assets, normalization, reclamation, and compliance, but doesn’t ship with QR/barcode generation and printing out-of-the-box. Howeve...
