How to link cis to asset for old records
There are assets with no ci linkage and ci with no asset linkage but both of them having same serial number, we need to make sure both are linked. What is the best and safest way to link those?
Forum Posts
HAM -- Source task is not getting created after zurich upgrade
Hello All, We have upgraded our system to Zurich version. But before that (on Xanadu version ) in the hardware catalog ordering capability, once quantity is ordered on the Hardware catalog, system flow used to create a Source Task. Once we source th...
Onetrust Connector
We are currently investigating the possibility to integrate OneTrust and ServiceNow to sync IT Assets. A simple google search returned links for a connector although there is no mention of the connector on official Store site. If you have integrated ...
Resolved! Eligible for Refresh
How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?
AMDB of PMIKRYSNL8157, you will see that the CI has changed to pmi-bbyenop0dacfh
Hi Community, The user has reported the issue as follows:1. This PC was attempted to be built using Factory Autopilot.As you can see, the AMDB CI name was changed to a different name. We suspect this issue occurred because the build proceeded without...
Where should information about Hardware's physical location be stored
Hello All, I am looking at the cmdb_ci_hardware and alm_hardware tables and looking for the right table to put information about the physical location of a device. It not just building information I need to store --> floor, rack number, and slot for...
Servicenow HAM
Hello Team,I recently had an interview for a ServiceNow HAM (Hardware Asset Management) position, and the interviewer asked me a question that I was unable to answer:When we create a consumable assetwhen we manually create a CI in ServiceNow,what are...
Resolved! Essential Notes for Asset Coordinators in ServiceNow HAM
Elevate your Hardware Asset Management skills with my detailed notes designed specifically for Asset Coordinators using ServiceNow Perfect for both beginners and seasoned professionals aiming to excel in HAM in Asset Management . Unlock the full pote...
Hardware Content Services
Could someone please shed some light on how to handle situations where: 1. Hardware Content Service only has "General Availability" as a lifecycle phase for a certain model. How can we have other phases like "End of Life"?2. "Useful Life" field on "c...
Resolved! Stock rooms vs locations
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
Guidance on Assessing SAM Pro & HAM Pro Implementations for Gaps and Enhancements
Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...
Adjust stockroom quantity as part of an audit true-up
The quantity of a consumable in a stockroom is incorrect. Not sure if the consumables were not received properly or issued properly; however, the physical count on the shelf does not match the quantity in the alm_consumable record. The quantity field...
Asset Attestation
Asset Attestation -only email should be sent to the end users consisting of all the assets that the end user holds. No action is needed from the users end and it must close automatically
ASN Data load causing an issue in HAM Pro
Hello All, I am trying to load asset data . i do have one PO number and it has 2 PO line number associated with it .One PO-line number has quantity of 30 laptop and another PO-line number has 10 quantity of laptop. Both PO-line number has same laptop...
