Intune integration for mobile devices

[Patrick Quinlan]

Hello everyone!

Our company is in the process of migrating our mobile device management solution from Airwatch to Intune. We have already integrated with Intune and the data coming over is correct, but we are having an issue regarding the relationship to Assets. 

The Intune integration places the CI records into the cmdb_ci_handheld_computing table, whereas the Airwatch integration stores the CI records into the cmdb_ci_comm table. The Airwatch integration relates/creates the asset records correctly, but as the devices are being migrated  to Intune, the Intune CI records all have blank assets. 

Based on the 'Create Asset on insert' business rule that lives on the cmdb_ci table, I don't see any reason why the cmdb_ci_handheld_computing records, created by Intune, aren't creating or relating the assets. 

Has anyone had any similar experiences or know how correct this behavior? 

[Syedmd08]

Based on the information you provided, it seems like the issue is related to the way Intune is creating CI records in the cmdb_ci_handheld_computing table and not properly relating them to assets. Here are some steps you can take to correct this behavior:

1. Verify that the 'Create Asset on insert' business rule on the cmdb_ci table is working as expected. You can check the script of the business rule to ensure that it is creating asset records for CI records inserted into the table.

2. Check the relationship between the cmdb_ci_handheld_computing table and the Asset table (cmdb_asset). You can do this by going to the Relationships tab of the cmdb_ci_handheld_computing table and verifying that there is a relationship to the Asset table.

3. If the relationship exists, check the field mapping between the two tables to ensure that the necessary fields are being populated correctly. Specifically, check if the asset tag or serial number fields are being populated with the correct values from the CI record.

4. If the necessary fields are not being populated correctly, you may need to modify the field mapping. You can do this by going to the Dictionary entry for the cmdb_ci_handheld_computing table and modifying the field mapping for the asset tag or serial number fields.

5. If the relationship does not exist, you will need to create a new relationship between the cmdb_ci_handheld_computing table and the Asset table. You can do this by creating a new relationship record and specifying the appropriate table and field mapping.

Once you have corrected the behavior, you should be able to see the assets related to the CI records created by Intune in the cmdb_ci_handheld_computing table.

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!

[Patrick Quinlan]

Thank you for your response. Can you direct me on where to find the 'Relationships' tab? I have looked at the table configuration, individual records and other places, but I'm not sure where that tab is supposed to exist. 

[KLee19]

Hey, I am also experiencing the same issue. I have raised a ticket to SN as it looks like there is an OOTB conflict between what asset expects of a model category\CI class relationship compared to the Intune class assignment.

[chrisformanek]

I had this same issue but with Workspace One. I created the Model category "Handheld mobile device" and mapped it to the correct CMDB table. Because the models were already created, I had to correct the Model category on them and this created the Assets. All new records created with Assets as expected.