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07-26-2024 09:43 AM
Hi Folks,
Trying to do an easy import to update existing records on the alm_hardware table. When I remove the assigned_to value on the template and make the value blank it does not remove the user's name when I import. Can you not remove values using easy import?
Solved! Go to Solution.
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07-28-2024 01:48 PM
Hi, looking at the documentation it states
Update a record in the template (servicenow.com)
Original Value | New Value | Result |
---|---|---|
Blank value | Any non-blank value | Valid update: the update changes the blank value to the new value. |
Any non-blank value | Blank value | Invalid update: the update preserves the existing non-blank value. |
So I would expect that that this is not possible with OOB Easy Import.
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07-28-2024 01:48 PM
Hi, looking at the documentation it states
Update a record in the template (servicenow.com)
Original Value | New Value | Result |
---|---|---|
Blank value | Any non-blank value | Valid update: the update changes the blank value to the new value. |
Any non-blank value | Blank value | Invalid update: the update preserves the existing non-blank value. |
So I would expect that that this is not possible with OOB Easy Import.
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07-28-2024 04:23 PM
You may have to create your own transform map that you'll use to load your template
and write a transform script to wipe the original value if the new value is blank.