Easy Import: removing values

smithro
Tera Guru

Hi Folks,

 

Trying to do an easy import to update existing records on the alm_hardware table.  When I remove the assigned_to value on the template and make the value blank it does not remove the user's name when I import.  Can you not remove values using easy import?  

1 ACCEPTED SOLUTION

Tony Chatfield1
Kilo Patron

Hi, looking at the documentation it states

Update a record in the template (servicenow.com)

Original Value New Value Result
Blank value Any non-blank value Valid update: the update changes the blank value to the new value.
Any non-blank value Blank value Invalid update: the update preserves the existing non-blank value.

 

So I would expect that that this is not possible with OOB Easy Import.

View solution in original post

2 REPLIES 2

Tony Chatfield1
Kilo Patron

Hi, looking at the documentation it states

Update a record in the template (servicenow.com)

Original Value New Value Result
Blank value Any non-blank value Valid update: the update changes the blank value to the new value.
Any non-blank value Blank value Invalid update: the update preserves the existing non-blank value.

 

So I would expect that that this is not possible with OOB Easy Import.

Community Alums
Not applicable

You may have to create your own transform map that you'll use to load your template

and write a transform script to wipe the original value if the new value is blank.