How to extend the time that the system logout the user and then he needs to reconnect again
Hi,How to extend the time that the system logout the user and then he needs to reconnect again? Thanks, Shir
Forum Posts
Credentials authentication failure
Hi Community,I have created the credetials for the discovery in my developer instance but while testing the credentials I am facing authenticatio failed issue. I hope someone help me to successfully authenticate using the credentials.
Stockroom Auditing - We have Challenges
Scenario:Stockroom Auditing - When the Auditor begins to scan the assets located in the Stockroom...I understand logically how it should work ???? Question: 1. From the Mobile App - Should they see the existing assets on the Scan screen, on the mob...
Legacy Vs Workspace View and In-Line ASSET Table View updates
I continue to struggle with the challenges of moving to Workspace to manage the HAM Environment. The workspace view does not allow much for In-Line Table Updates ???? WHY. Please ServiceNow Guru's allow HAM Admins to manage asset data in workspa...
Name - Configuration Item update
Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name" is getting updated on “cmdb_ci”...
Unable to update Hardware Asset substate
Hello All, We are facing the issue when updating the substate of the some of the Hardware asset.We have checked the business rule, client script, flows but there was no such script that causes the issues. When we tried to update the substate through ...
Root cause of Blank Ci on asset
In Asset table, we see some of records not having configuration item in it. Does anyone have any idea why the CI is empty when an asset is created?What is the logic to create a CI for an asset & what fields are considered respective of it?
Essential Plugins and Terminology for Streamlined Hardware Asset Management in ServiceNow
What is Hardware Asset Management (HAM)?Hardware Asset Management involves tracking and managing physical IT assets—such as laptops, servers, monitors, and routers—from procurement to retirement. The goal is to maintain an accurate inventory, optimi...
eos and eol data for hardware and software assets
Hi just wanted to know what are different ways we can put EOL information for hardware assets and EOS information for software assets in ServiceNow. for software assets can any integrations help to get license and EOS details
RITM level variable editor
I have a catalog item (likely Customer Care) where I created a select box variable named "Is selected", and you want this variable to be editable even after the request is submitted (RITM created).But RITM level all variables is showing read-only. I ...
CI State Behavior on discovery
We have integrated ServiceNow with SNOW Software. When a CI is created via the SNOW integration, its state is set to "In Use" in ServiceNow. However, in a different scenario where an asset is first created manually in ServiceNow, and a CI is automati...
PO Issue after Yokohoma
We recently updated to Yokohoma and are seeing a weird issue that I was having trouble tracking down so was hoping someone in the community had seen this and could point me in the right direction. When we receive a PO that would create multiple hardw...
Zendesk API for fetching License Details.
Looking for an API of Zendesk for the integration purpose to fetch details regarding the license of all the users.
BIGFIX custom API issue
Hi everyone, I’m working on integrating BigFix with ServiceNow using a custom REST call. I’m facing an issue where the API only returns the "name" field in the response, even though I’m requesting multiple columns. Here’s the endpoint I’m calling ht...
Filter is not working on history table
In the sys_history_line.list table, I have applied the filter condition, but it is not working. Please see the attachments below.Without filter condition under set file records is available but applying the filter records is not showingsee the below ...
