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Resolved! Automatic associate Asset and CI based on matching serial number

Hello Team, I am inquiring about the out-of-the-box functionality in ServiceNow regarding the automatic relationship between records. Specifically, when a new record is created in either the Asset table (alm_hardware) or the CI tables under hardware ...

XiaoC by Giga Contributor
  • 455 Views
  • 2 replies
  • 0 helpfuls

Resolved! ITAM process guide documentation HAM Standard

Hello I'm looking for the ITAM process guide which covers HAM standard.  Apparently, I can download it from the ServiceNow website but I can find it.  Can anyone help, please. Thanks 

rpcx79 by Mega Contributor
  • 2277 Views
  • 3 replies
  • 1 helpfuls

Veeam One integration stopped working

Hi All, We just recently established a VeeamOne integration with ServiceNow using the native connector inside of Veeam One. It worked for over a month and then stopped working on its' own. We're a fairly new shop, it works with the dev profile, doesn...

normalization in hardware asset management xanadu

Does normalization using  content service portal only normalize four fields or can it be extended to other fields like operating system , versions and also can we specify what should be the manufacture name after normalization .  

HAM Model Normalization manual steps

Hi, After completing the normalization process, I need guidance on the subsequent steps, specifically regarding how to handle and address data that hasn't been normalized. Additionally, I would like to know where to retrieve data for categories such ...

Amit Nemade by Tera Contributor
  • 1740 Views
  • 2 replies
  • 0 helpfuls

asset management: filter duplicate assets

How can I filter the hardware assets for duplicate assets? Example:A user normally only has one laptop. But if he now has two laptops, how can I filter this in ServiceNow without a script, purely in the asset database?I would like to filter the same ...

debug ACL

Hi  Anyone please help me I have core_company field reference wherever it is used in my DEV instance with the role is workingThe same with role it is hidden in form level in TEST Instance I checked there are read write create ACL'S is same as DEV ins...

ARAVINDA11 by Tera Contributor
  • 216 Views
  • 2 replies
  • 0 helpfuls

Resolved! Incoming Contract Expiration Notifications

Hello, Get notifications to the IT Managers group in advance when contracts are about to expire.- Notifications should be sent to the IT Managers group.- Send notifications 90 days before expiration.- Send notifications 45 days before expiration.- Se...

edupaz by Tera Contributor
  • 601 Views
  • 1 replies
  • 2 helpfuls

Module creation - custom

Hi All,I have created a custom module for a catalog item - to access a request form from native UI. Now I need to add URL in this module configuration,what I need to do to make URL dynamic for DEV, UAT, PROD instances? If I paste DEV URL directly the...

Loaner Asset Order

Hello Guys, I am facing an issue after submitting the Loaner Asset Order form that is, the waitlisted field is changing to true and the whole order is becoming on hold stating the worknotes as "insufficient stock". However, there are still assets who...