We have established a copy of the Standard Hardware Asset Flow included with HAM Pro for our employees to order various consumables (mice, keyboards, power cords, etc.). As these are small costs and marked as consumables, we have not had any type of approvals required in the Flow. We are now moving to allow our employees to order larger price assets, such as monitors and laptops, and would like to include managerial approval for these items.
I understand one REQ is created when ordering multiple items (each item has its own RITM). There are a couple of scenarios which we are struggling to implement. The first would be if the manager rejects one of the items order (two monitors and a laptop are ordered, one of the monitors is rejected), how do we allow the approved items to continue through the Flow? Secondly, if all items are rejected by the manager (two monitors and a laptop are ordered, all are rejected), we would like to have the REQ be canceled and closed incomplete to prevent our procurement team from sourcing any equipment.
Can we have both options by updating the Standard Hardware Asset Flow in the Ask for Approval section of the Flow, and if so, how can we build this out? Any time we have tried, either one rejection cancels the entire REQ or all items are sent through for sourcing regardless of approval status.
