Filtering Case History to Show Only Selected Field Changes in Workspace

Japleen
Tera Contributor

yesterday 

<p><strong>Subject:</strong> Filtering Case History to Show Only Selected Field Changes in Workspace</p>

<p>Hi Team,</p>

<p>I am working on Case History in Workspace, and currently, the history is reflecting changes for all fields.</p>

<p>The issue is that even when a specific field (for example, Category) is updated, the history is showing entries for other fields as well, often displaying them as "False" or unchanged values.</p>

<p>However, the requirement is to restrict the history to display only the fields where actual changes are made by the user.</p>

<p>Specifically, the history should only capture and display changes for the following fields:</p>

<ul>
  <li>Category</li>
  <li>Sub-Category</li>
  <li>Status</li>
  <li>Assignment Group</li>
  <li>Assigned To</li>
  <li>Address</li>
  <li>Contact</li>
  <li>Asset</li>
  <li>Account</li>
  <li>Case Origin</li>
</ul>

<p>Also, this behavior is required in Workspace view.</p>

<p>Could you please guide on how we can filter or configure the history/audit to only show changes for these specific fields?</p>

<p>Thanks in advance!</p>

 

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Sneha KH
Tera Guru

12m ago

It sounds like you are dealing with the "Activity Stream" or "Audit History" in Workspace. By default, ServiceNow records every tiny change to the database, which leads to "Audit Noise"—where fields like system flags or hidden checkboxes clutter the view.

Since you are in Workspace, you have a specific way to control this without touching the global system audit tables.

 

The Solution: Activity Formatter Configuration

In Workspace, the list of fields shown in the history is controlled by the Activity Stream configuration. You don't need a script for this; it is a configuration on the table itself.

Step 1: Navigate to the Table Form (Classic UI)

  1. Go to the Case table (or whatever table your record is on) in the standard native UI.

  2. Open any existing record.

Step 2: Configure Activity Filter

  1. Scroll down to the Activity section (where the history/work notes are).

  2. Click the Filter icon (funnel) next to the Activity stream.

  3. Click Configure Available Fields at the bottom of the list.

    • Note: You need the admin role to see this.

Step 3: Select Your Specific Fields

  1. In the slushbucket that appears, remove all fields from the right side.

  2. Add only your required fields:

    • Category, Sub-Category, Status, Assignment Group, Assigned To, Address, Contact, Asset, Account, Case Origin.

  3. Save the changes.

Try this once!!

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