HAM Asset Inclusion – Question About "Exclude from HAM Features"

Venkata_
Tera Contributor

3 weeks ago

I have a question regarding Hardware Asset Management (HAM) and the "Exclude from HAM features" field.

Some assets are being marked as excluded even though they are currently in use. Additionally, when attempting to automate this field using a Business Rule or Scheduled Job, an ACL is preventing the update. The goal is to ensure that assets in an "in use" state are automatically included in HAM features.

 

 

Venkata__2-1755107110167.png

 

 

ACL:

Venkata__0-1755106962253.png

 

Thank you!

 

 

 

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Pratiksha
Mega Sage
Mega Sage

3 weeks ago

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/hardware-asset-manage... 

 

This will give you idea of how to exclude, playing with condition can give favourable results. 

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