When running through the decommission process for infrastructure hardware. What are the steps for status? If there is a change to decommission a server. It gets marked retired on the CI side but then also on the asset side, shouldn't it only be retir...
The retire asset action doesn't make sense to me unless the item is fully disposed. Why would you make something retired from a change unless the item is fully disposed? Doesn't that conflict with the Dispose process? Can someone please explain these...
For SAM, the best practice is to retire the asset when it is no longer useful, reached EOL, etc. in order for the software installations to be removed and not counted in reconciliation. It would also be best if this is the time to actually wipe the...
We currently have Discovery, SG sources (AWS, Azure) and manual entry feeding our CMDB. As a result, CIs and assets are being created. We are trying to figure out the best way for new product models to be created in the system.I was wondering about t...
Hello All , I deactivated one ootb flow designer and when i want the deactivated flow designer to activate , The activate button is grayed out. so may i know what is the reason?
I have Manufacturer , Model name & Model Number correctly updated in the General tab of Model tab. Still its says Partial Normalization. I am advised to manually add "Model" field data in "Normalization" tab and run normalization manually.When I do t...
Hello, Today we noticed something unusual within the Hardware Asset dashboard. On the 'Model Management' tab it says it has been 125 days since the content library was downloaded (see attached picture). I manually ran the following jobs and even afte...
Do we need to setup a service principal for servicenow with specific permissions for ITAM?
Hi All , in alm_hardware table under asset function field i see only 3 drop down i.e: primary ,secondary and shared. but as per docs it mentioned it should be 5 drop down values. i.e: primary ,secondary , shared , bundle and loaner. So may i know why...
How to transfer HW asset (Laptop/Desktop) from one employee to another in HAM?
Hello All , I have encountered issue where the manufacturer and model id is different on the CI (Mostly for the Networking devices) . Manufacturer is Cisco Systems, Inc.and Model ID : Crestron Electronics Crestron Electronics UC-CX100-Twhich belon...
Hi All,I am getting below error while submitting Transfer Order through a custom record producer. How can we resolve it? #ITAM #ITAssetManagement #HAM #Asset
HI every.I'm learning about HAM. About "Asset on Mobile - Remote Asset Receiving". The document says as below： Remote and/or WFH users can confirm physical receipt of assetsEnd user receives notification when asset is in transitEnd user can receive ...
To aid in reporting, I have added a custom choice field to the task_ci table called Action reason (u_action_reason). I want this field to be dependent on the Asset action (asset_action) selection value. In the dictionary for u_action_reason I have ...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help How can I clear only the time value using the script in the attached screenshot in DATE/TIME value instead I should display only the DATE Value
