We have a Cisco router model N7K-C7010, which is normalized and populated with lifecycle EOSL data automatically from ServiceNow. But the dates its provided are incorrect and do not match Cisco's website for that model. I'm not able to remove or ch...
Issue: You can receive more than remaining quantity on po_receive Question: How do you prevent this from happening? I want the user to only be able to enter receiving value which is equal or less than remaining quantity. Any help is appreciated
We have nearly fully normalised our Models after deploying HAM. Will be many more but a couple of queries; 1. Models which are not determined as End of Life - How can you exclude these from Reports as I only want to see Models we actually have within...
We currently have a UI Action that calls a UI Macro/ UI Page and includes a script include. I want the returned names to display alphabetically by first name, then last name. Ideas on how to implement? Script Include: var SoftwareAjax = Class.create...
Hello experts, Just a quick question. Is HAM plugin available to install in PDI for practice? I searched but couldn't find one. Please help me out if there is a way to install HAM plugin on PDI. Thanks, Sunny.
Hello All,We have enabled the SCCM Integration in servicenow.Configured two Data sources , SCCM(USA) & SCCM(EU & AU). And able to load the data into servicenow.However There are some records from the both data sources. Whose resource ID is identica...
Hello We have a integration with Intune which imports all our assets. Originally the model field in Intune went to the model display name field in ServiceNow through a transform map. However the display name was not always consistent especially betwe...
Hi,Would like to get thoughts from experts on how have they handled management of Non-IT assets like facility assets like Lifts, Kitchen equipment within ServiceNow. Can you share your experience here like did you end up just onboarding assets or bot...
Where to track UPS devices? Here ServiceNow says track UPS as peripherals - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/reference/cmdb-tables-details.html but ServiceNow also provides OOB ...
How many applications menus can an application have?A. 3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modulesB. As many as the application design requires C. 2, o...
Hello experts, It is our understanding that OOB interface from SCCM is changing the assigned and assigned to fields to most likely user. These two fields are used for end user compute devices and are set by the our staff. We do not want SCCM changing...
Anyone tried to extend the alm_asset or alm_hardware? If yes, what was the reason?Asking this question because many times I see people create custom tables under CMDB but no one ever touched AMDB (have never seen people creating custom tables extendi...
Can we enable barcode scanning feature for service catalog ?I have a requirement where team will scan the new assets. Asset management team is responsible for updating the alm_asset. Can we achieve this using Service catalog ?
I have some questions about contract management, could you help me answer them1. What is the difference between "Warranty" and "maintenance" contract? Which one is the contract used to maintain the asset?2. When should the Parent contract be used? Is...
My Team has been tasked with entering computer accessories into ITAM in order to track the inventory we have. Most of the accessories are disposable items that we dont expect to get back, such as mice and keyboards. But management still wants them ...
