Hi all, Asset Reclamation (a feature in HAM Pro) is used to collect Assets and/or Consumables in case the user of these Assets does not need them anymore or is leaving the company. This works fine for Assets and Consumables but what about Asset Recla...
Hi all, Can you please help me ,how can i create report with following columns .Asset serial number Asset sys IDModel(respective asset)Model Sys IdModel category(respective asset)Model Category SysID Thanks
I have a requirement of letting user with asset roles to be able to create record in alm_asset, but once the record is created they could only edit specific fields like state, substate, location. Only the ham_admin users should be able to edit all th...
Hi All, I have 3 columns.Asset sysID,Model sysID,Model Category name in spreadsheet. I want to fix Model and Model category for each asset available in spreadsheet based on below condition.1.If imported model sys ID is different than the current mode...
Hi Folks,any one have an idea how to solve this incident The ECS team uses the RITM to fulfill requests for hardware and software. They want to relate the computer to the request, but can't see every computer in the Configuration Item field. On the R...
Hi everyone,I was preparing for HAM certification and got stuck on this question can someone help me with this. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?A. The software allocat...
Hi All,I am planning to do HAM certification. can someone help with the Ebook on HAM or any mock-related questions?
Hi community,in the HAM SAM there is content library which you could add to the workspace to confirm the products. As OOTB, only users with asset role are available to see this, but I would like to change the setting so that other users without asset...
I have a requirement to move future stories to current sprint. Could you please help me how to go about it using business Rule.
In the Hardware Asset Management Fundamentals course, a common question that arises is how can the list of assets available for replacement be set with a default filter? We're talking here about the "Swapped CI" feature. By default, only hardware CIs...
Unable to install HAM plugin on lab instance - https://nowlearning-nlinst01732493-0001.lab.service-now.com
Interested to hear how others are administering the Asset role?We currently have a team of employees who have the role in Field Support, but we also granted the role to a subset of people in various IS teams, like: Voice, Network, Server, etc. but we...
Hello,How to map locations with assets and linked them to the right stockroom in HAM?Can you help?Thanks!RegardsDanMa
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help I have a flow step which will check the rest action and trigger the flow daily basis with the creation record actionso if in the Case how can i stop duplication rec...
Hello everyone,Today, I updated version of Hardware Asset Management to 10.1.0.However, After we update, we cannot caculated Licensing Resource of Hardware Asset Management.We performed run scheduled job: HAM - Populate Licensing Data and then We che...
