HAM

[Prasad66]

Hello Team,

I am new to HAM , we have just installed HAM plugin and integrated with Intune. Connection is up and running . But I am able to see reclaim asset record producer . Could anyone help me in detail explanation of reclam asset record producer.

Thanks in advance

[DavidWallace1]

The Reclaim Asset record producer is the trigger for the Asset Reclamation process.

It creates Hardware Asset Reclamation Request records. These have Hardware Asset Reclamation Line records (one per asset being reclaimed) and the lines in turn have Hardware Asset Reclamation Request Line Tasks. The tasks drive the process e.g. receive asset, ship asset, evaluate asset.

The process is basically all about asking for the assets in the possession of someone to be returned. Most frequent use case is when someone leaves the company, but it can also be used for example when you want to get old devices back so that new ones can be issued.

[Amarjeet Pal · Accepted solution]

Hello @Prasad66 ,

Reclaim Asset catalog item integrates Asset Management module with HR module to let you efficiently reclaim assets.

When an employee leaves an organization or moves to a different role, reclaiming the assets assigned to the employee is a troublesome task and needs much coordination between the HR professional and the asset manager. The Reclaim Asset catalog item has prescriptive workflows to efficiently reclaim hardware assets and store them in the inventory, reassign, send it for repair, or dispose of as required.

An HR professional, manager, or employee can submit an asset reclamation request using the Reclaim Asset catalog item. A manager can submit an asset reclamation request for the reporting members. An HR professional can submit an asset reclamation request for any employee in the organization. An employee other than an HR professional and a manager can submit an asset reclamation request for self.

When you create a Reclaim Asset request via Service Catalog, an Asset Reclamation Request is created. For each hardware or consumable assigned to the departing employee, a Hardware Asset Reclamation Line is created for the assets you select in the Reclaim Asset Service Catalog. Each Hardware Asset Reclamation Line is closed through the following Hardware Asset Reclamation Tasks:

• Schedule drop off, Schedule pickup, or Schedule shipment task based on which reclamation method you select in the Reclaim Asset form
• Receive asset
• Evaluate

The Hardware Asset Reclamation Line also has a stage field, which changes when you close a Hardware Asset Reclamation Task as follows:

• Ready
• Pending receive
• Pending evaluation
• Complete

To use Service Catalog Request, you must install SAM Professional or HAM Professional. If you have installed only SAM Professional, you can access the Service Catalog, but only the Software Asset Reclamation flow gets triggered.

Detail information is given on :
https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/hardware-asset-manage...

Please HIT Helpful and mark correct to close the thread.

[Prasad66]

@Amarjeet Pal Thanks It's working as expected.