Resolved! Asset Management - Depreciation
Hi all, Can you please provide a simple and basic use-case to explain the Depreciation functionality showing how all the related fields are involved (in the attachment)? Many thanks,Tommaso
Forum Posts
Hardware Asset Accuracy Metric
Hi Team, I would like to created a Dashboard that shows the Hardware Asset Table Accuracy Metric (alm_hardware). I have created this manually in Excel but not sure how can i create the same in ServiceNow. Please can someone help me or guide me as how...
Massive contract load in Procurement Module (ServiceNow)
TCR - Analysis - Massive contract load in Procurement Module (ServiceNow)
Asset Field on List view not populating
I am working on the asset_task table. on the list view, the asset column shows empty for all task types EXCEPT Consume Asset Tasks. But when I click on one of the records in this table, the asset field shows up on the form for any task type. How do i...
How to submit a bundle or a model with 3 line items - 1 asset and 2 services that bundle w/the asset
I have an issue when I try to create a purchase task, and the form allows only 1 model choice to represent the product. No issue with that I understand the logic and the reasoning. Here is my issue: I have a Supplier (CDW) who will image and engrave...
Resolved! HAM Simulator - Validate hardware model normalization (X) help required
Not able to finish this activity,1. Opt-in to the Content Service for all hardware models.2. Exclude the hardware model for the Toshiba Portege R835-P81 from the Content Service.3. From the Hardware Asset Workspace Model Management view, determine ho...
Resolved! HAM Pro Licenses
We retired about 1500 laptops but the ITAM Licensing Resource Counts are not reflecting that. By default in the code - Retired are excluded but I still see them. What job needs to run to get these updated? We have run hardware normalization as wel...
How do you track cost centers on a Virtual Instance that normally would be on an asset record?
We are reimplementing and previously customized Asset information such as the Cost Center, Owner, etc. into the Configuration Item table instead of utilizing the Asset table. However, we aren't fully implementing Asset. Right now it will only be bas...
Handling receiving tasks for external stockrooms
We're continuing to build out our asset lifecycle within HAM and have a situation that does not have a clear solution and I'm sure we're not the first to run into. We have an external stockroom that handles provisioning of our end user devices. We or...
Configure Hardware Model Normalization
I want to cross check/configure below things on my instance need help for the sameHardware model normalization is configured and enabled in the instance.Manufacturer, product, and model data are standardized according to the normalization content ser...
I am trying to give filter for asset.substate from filter field value but I do not know how to do it
I am trying to give filter for 'Asset.substate' from filed value and I first select 'Asset' then 'Show related field' but no fields are showing here instead showing 'Shows related fields to the fields valuesCan you please suggest me how to do this st...
Is there a way to select a primary model category for a consumable asset?
During implementation of HAM Pro, we imported consumable assets into ServiceNow with a primary category that best reflected what they were (monitor, keyboard, mouse, memory, etc.). Now, as we go to purchase additional assets of the same exact models...
CDW Integration with SNOW
we have integrated CDW with our DEV instance ,but the asset records are not created in the hardware table .Why the assets are not created in the hardware table .Is there any specific process for the records to be created ?
Resolved! Content Library
How to evaluate the HAM content library.
Updating Enterprise Model Categories
Hi,We would like to use the Facility Hardware CI Class (cmdb_ci_facility_hardware) but noticed that OOTB there is a Model category that points to the Facility asset (sn_ent_facility_asset) class. If we would like to use this CI Class, is the best pra...
