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Hello ServiceNow Community,I'm looking for recommendations on how other organizations manage devices such as reMarkable tablets that cannot be discovered through traditional discovery sources such as Intune, SCCM, JAMF, or ServiceNow Discovery.Our pr...
We have a customer requirement in Hardware Asset Management (HAM) to provide a combined intake request for both Asset Repair and Asset RMA through a Asset Repair Record producer .Our proposed approach is to build a custom Flow that evaluates the asse...
I have added custom status choices for both the Purchase Order and Purchase Order Line Items table (we are currently not using the ootb ones). When I click on the 'Create hardware assets prior to delivery' related link, I get the info message:"Asset ...
ServiceNow Hardware Asset Management (HAM) is a lifesaver for tracking your hardware — laptops, servers, you name it. But when it comes to licensing, it’s not just a “pay once and done” deal. HAM’s costs are tied to resource categories, a clever syst...
We noticed that suppression requests in the change CHG00XXXXX has been auto closed prior maintenance window end timeDue to this we've received multiple P2 alerts during our planned outage windows.We check with Monitoring Devops, and they confirmed it...
Hi Team, I want to create one CI on CMDB linux server, once i submit the record it should auto populate the Asset Field. How to achieve this. how to sync asset with the CI and from where we can get the asset information. Hope my requirement is clear....
Hello. Please explain how ITSM is used in conjunction ITAM.Suppose a customer has purchased ITAM products (HAM and SAM).In what scenarios would a separate ITSM solution be required to fully utilize the ITAM features?Please explain the use cases where...
Hi All,We have an existing CI in the CMDB discovered through SG-Intune. As the OOB CI-Asset linking Business Rule was previously disabled, no asset record was created or associated with this CI.After enabling the Business Rule in Production, we creat...
In the 'alm_hardware' table, we have a field caller 'Substate'. This substate is dependent on state field, and both these fields are taken from 'alm_asset' table. Actually, hardware table is extended from asset table. Now the problem is for some of t...
I am unable to finish the service catalog task even i edited. Please help on this.
I am working as HAM from screech for one of the projects need to build the document for HAM model management.
Hi Team, The Signature Pad plugin is already installed in our instance. I would like to understand how to use it within an HR Onboarding Lifecycle Event. Specifically, how can I configure it so an employee can sign a document or HR case during the on...
We are encountering an issue with Discovery where it is creating a brand-new Hardware Model (cmdb_hardware_product_model) record for almost every newly discovered CI, rather than linking the CI to our existing Hardware Model record.This behavior is o...
Dear HAM or HAMpro admins and gurus -I want to ask if anyone else out there is having issues recently with Normalization Services for Hardware Models? Especially for Lenovo workstation models and Xerox and HP printer models.AND do you use all the Ser...
How to enable an SC Task or Transfer Order that allows shipping hardware directly to the requester in a different location, instead of the Stockroom destination? I am using a core asset management, not the upgraded HAM package. I have an internal sta...
