Using the now agent mobile app we're utilizing the update asset action and we've customized this to include a Due Date field. I'm not seeing a means of clearing the date from the mobile app, are we missing something or is this functionality missing? ...
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
Hello,My company is trying to utilize the SGC for Workspace one UAM to bring in our inventory of mobile devices and hand scanning computers and have found that the IP Address information is not coming in. We can see the mapping in the data loader, bu...
Hi all, I'm running into an issue and wondering if anyone has seen this before and why this might be happening. Here's the scenario:1. Enforce CI verification is turned on for windows servers2. New Windows server was created with a serial number and ...
Hi Team, My customer has a legacy implementation where computer records were created under an incorrect CMDB class. As a result, ServiceNow is classifying them as servers (1:1), leading to additional licensing charges.We need to migrate these records...
SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...
Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...
Hello HAM friends,Does anyone know if there is an existing Solution Architecture Document for the HAM Mobile Agent?Thanks!
Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...
When I want to return a hardware asset or deploy an asset to a different location within the same building/premise Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for t...
Hello Team,I have a requirement in ServiceNow (new setup) where a Requested Item (RITM) should be automatically cancelled after 7 days if no action is taken. I am using flow designerRegardsBharath
I have completed labs and learning topics of the on-demand "Hardware Asset Management (HAM) Fundamentals (Zurich)" course. Still, its completion status showing as 89%. I have to make it 100% to obtain the CIS-HAM voucher. PFA screenshot.So, could you...
Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...
Hi Team,I am trying to import hardware asset data from an Excel sheet and need guidance on how to handle field mapping across two different tables.Excel Sheet FieldsPO NumberSerial NumberLife Cycle StageStatusModelModel NumberUseful LifeWarranty Expi...
