Hello,This is my first post so apologies if I get anything wrong!I have a report feeding from alm_hardware which shows me which machines with a state of In Stock or In Use are due to be retired this quarter. However, I want to exclude any devices wit...
hi i'm trying to generate through flow designer as flow it working but it not generate through rtask var rowsFromRequest = [];var row = '';var returnBox = new GlideRecord('sc_req_item');if(returnBox.get(fd_data.trigger.request_item.sys_id)){ v...
Hello, I'm trying to create a report off the "Audit History" tab when the "Assigned to" has been updated by a certain user. I'm having an issue where Assigned to data keeps on swapping back and forth between users.
Hi Looking for some guidance. I'm relatively new to HAM Pro as an End User of the product.We introduced a new laptop model a few months ago. I created a product model for it and got it all normalized.Once these devices came into use and were feeding ...
the subclasses are not inheriting the CI default view of the parent class, and I would like them to have the same view. Every CI class is having its own view.
Hello All, I have one query. While loading asset data and state would be "In Stock " and if provided stockroom is not valid or stockroom details are not provided, then whether system create dummy stock room having name as Created for Request REQxxxx ...
Hi All, I have a request come in to me for a manual CI creation for an application but my gut is that this isnt the best approach and it should instead be fed into service now via Leanix instead but I'm not 100% sure. what would the recommended appro...
We have a requirement asking if an Stockroom manager or Asset analyst can scan the asset barcode to make the Planned disposal assets as verified in the Disposal order workflow. Is there any OOTB functionality where Asset analyst can scan using the A...
I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...
Hi, In Hardware normalization status in HAM workspace, it is showing 70% and when i check models which are not normalized , for few models there are no assets present for that model at all. In this case why OOTB is showing normalization status for wh...
I am able to see Bulk Update UI Action in platform UI but not in Hardware Asset workspace.Why is that so? Thanks in Advance
Hello All, For some of the assets model category is not updated ,even though model contains the model category and all the classes seems perfect Does anyone have any idea?
Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...