Hardware Catalog Item - Short Description Read-only

Cory H
Tera Contributor

All. 

 

I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short description. The short description field is read-only so I am unable to update it. I have searched through UI Policies and see nothing making it read only as well as Business rules. I have also evaluated the Model it is tied to and there is nothing on the model that should be setting the short description to the EliteBook 850 instead of Standard 840. Any advice on how I can change this short description to what it actually is? 

 

CoryH_0-1740433027807.png

 

5 REPLIES 5

this is what i had to do to force the catalog item to show the new description/short description. updating the short description of the model forced the BR to run. thanks!