ServiceNow® Hardware Asset Management gives organizations a single source of truth to track, manage, and optimize hardware across its entire lifecycle—from request and procurement through refresh and disposal. By unifying inventory, lifecycle, and usage data, asset teams gain the visibility needed to plan refresh cycles, reduce excess stock, and proactively manage risks associated with aging, missing, or noncompliant devices. This connected approach helps organizations control costs, stay audit‑ready, and deliver a better employee experience through faster fulfillment and smoother hardware transitions.
In the ServiceNow AI Platform Australia release, there are two features for Now Assist for Hardware Asset Management and one key feature for Hardware Asset Management:
- Create purchase order from attachments
- Generate asset insights
- Real-time asset audits
Australia also Data Center Network and Asset Management (DCNAM), which can be applicable as a boarder solution when using HAM in a data center.
Create purchase order from attachments
Creating purchase orders manually is time-consuming, error-prone, and requires significant effort to extract data from attachments. This slows down procurement processes and can negatively impact hardware decision-making.
The create purchase order from attachments skill identifies attachment types, extracts asset-related data, and creates purchase orders in the HAM module. This eliminates manual data entry, helps deliver accurate and readily accessible information, and accelerates hardware procurement processes.
Generate asset insights
Hardware asset managers often struggle to make timely, confident decisions because critical asset information is scattered across systems and buried in detailed records that require manual investigation. Gaining a clear understanding of an asset’s current condition, lifecycle history, audit status, ownership, and financial context can be slow and error‑prone—especially when assets are actively moving through workflows or missing key data.
The generate asset insights skill helps resolve these challenges by surfacing dynamic, up-to-date asset intelligence in a single, summarized view, tailored to the asset’s current state and related activities. By automatically generating actionable insights that include lifecycle history, chain of custody, audit status, lifecycle dates, financial details, and data gaps, the feature empowers faster decision-making and equips both asset managers and AI agents with the intelligence they need to manage hardware assets more effectively at scale.
Real-time asset audits
Industrial asset teams often rely on periodic, manual audits that can leave inventory data outdated, allow asset shrinkage to go undetected, and require significant rework to reconcile discrepancies after the fact. When a new asset is found during an audit, there is no provision to create the asset in the flow and the user cannot review past assets that were scanned. These limited scan review capabilities and delayed location updates make it difficult to maintain accurate records across hardware, enterprise, and consumable assets.
Real-time asset audits addresses these challenges by enabling continuous auditing in a single audit flow, allowing users to review and correct scans, automatically update asset locations, and create missing asset records as they are discovered. By keeping asset data accurate in real time, this feature reduces audit effort, helps prevent inventory discrepancies, and helps ensure organizations remain audit ready with reliable asset records.
Data Center and Network Asset Management (DCNAM)
With the Australia release, Data Center and Network Asset Management (DCNAM) expands ServiceNow’s asset management capabilities into the data center, bringing structured lifecycle management to racks, servers, network devices, and facility assets within a single system of record.
For Hardware Asset Management customers, DCNAM extends familiar HAM workflows such as inventory control, lifecycle tracking, and refresh planning into more complex, environment‑critical assets, while adding real‑time visibility into power, space, and utilization. By managing end‑user hardware and data center infrastructure on the same platform, organizations can reduce stranded assets, improve utilization, and make more informed, data‑driven decisions across the entire hardware estate, from laptops to mission‑critical infrastructure.
To learn more about additional features and enhancements for Hardware Asset Management in this release, check out the Australia release notes and view the additional feature table below:
|
Feature/Capability |
Description |
|
Advanced shipping notification |
Upload ASN files and trigger the import process from the Procurement view within the Hardware Asset Workspace without requiring admin privileges. Users with the ham_admin, ham_user, procurement_admin, or asset role can now initiate the ASN workflow themselves, creating asset records seamlessly. |
|
Hardware model creation from content |
Reduce manual effort by copying a model from the Content lookup portal to create a record in the Product Model [cmdb_model] table. The copied model is automatically normalized, where applicable, and relevant fields are pre-populated with information from the content record. |
|
Asset resale |
Resell the retired assets that are no longer in use to reduce waste and receive credit. The extended asset disposal flow in the Documentation stage enables customers to resell planned assets instead of disposing of them, enabling them to receive credit. |
|
Approximated lifecycle dates |
Enhance the operational efficiency by gaining visibility into the estimated and approximate lifecycle dates for models when manufacturers haven’t explicitly published key dates, such as End of Life (EoL) and End of Service (EoS). This insight enables users to manage their asset portfolio strategically, reducing unexpected downtime and improve budgeting. This also reduces the need for manual effort and provides greater visibility to stay ahead of hardware obsolescence. |
|
On-prem content upload |
Improved UX and performance for on-prem customers uploading hardware content for normalization. |
