How do we define the following substates in ServiceNow?

[Jerry Ong]

Reference: Set asset states and substates (servicenow.com) (for Utah release)

Hi Folks, I would like to clear this clout in my mind that is quite confusing in terms of definition and bring the definitions from ServiceNow to my company for implementation. Can anyone advise on the picture attached so that we can have a meaningful discussion to clear my thoughts?

Why is the definition of "Pending disposal" in the "Retired" state and the "In transit" state?

How do you define "Defective" substate. My definition is that it is a substate set in stone that the PC is already beyond repair. But I have instances where my colleagues use "Defective" as the meaning to repair the PC later.

Could I have the ServiceNow definitions? 

Thank you!

[Ashok Sasidhara · Accepted solution]

sure. But you should make sure that the detailed HAM process including the clear definitions for various States and Substates will be documented and agreed with all the asset management stakeholders like asset managers, support teams, procurement teams, finance teams, configuration management teams etc. This will reduce the possibilities of states & substates being used incorrectly. For any HAM implementation, the process definition and alignment are very critical.