How does ITAM Licensing work?

[Yong Zeng Lee]

Hi Everyone,

I understand that the licensing of ITAM is charged for the use of ITAM applications, be it HAM or SAM (Reference). But I have been wondering how does the licensing for ITAM works in terms of how many user accounts (fulfillers?) I am entitled to access those said applications? Can someone please help me out? Thanks!

[Community Alums]

Hi @Yong Zeng Lee ,

 You will need to contact your ServiceNow Account Executive assigned for your company to answer this question.

[Abhishek Varma]

ITAM licencing works on the number of assets you want to track using HAM or SAM, the Assets are categorised into different resource categories as you can see in the below screenshots. there is a subsription unit ratio. 

[Chandra2]

Please use the below link you will get all info:

https://www.servicenow.com/products/it-asset-management/what-is-itam.html#itam-servicenow