How to create a report / dashboard of tasks Messurement Trend by assignee

[Mithun Mohan S]

Can anyone please advise me for how to create this report / dashboard,

I'm looking for a report / dashboard to give me how much time spend for closing the task by assignee who are part of  particular assignment groups.

[Dominik Simunek]

ServiceNow has Metric Definition that you could create to track field value duration for "Assigned to" field. Once the Metric Definition is created (it might be that for some tables it exists baseline), it starts creating Metric Instances on which you could report. The report is typically based on a DB view like "incident_metric" so that you can use incident fields (or other type of task you need).

Take into account that in some organizations there might be regulations on reporting on assigned to performance. So make sure you are compliant before setting up the Metric Definition and reporting on it.