Hi Team,
In our ServiceNow instance, we are using the OOTB workflow "Service Catalog Request" on the sc_request table.
Currently, if the Request price is more than $1000, an approval gets triggered.
Our requirement is to skip this approval for one specific catalog item only, while keeping the existing approval logic unchanged for all other catalog items.
Challenge
Since this workflow is written on the sc_request table, I’m not able to clearly see the direct relationship between the Request (sc_request) and the specific Catalog Item that was ordered.
Questions
1. How can we identify the catalog item(s) associated with the current sc_request record inside the workflow?
2. What is the best practice to skip approval for only one specific catalog item?
3. Should this be handled by:
- modifying the OOTB workflow condition also i can't the option to select the Catalog Item.
Thanks,
Sattar
