How to trigger an Asset Repair Request via barcode scan without using the Agent Mobile App?

[vyeturi]

Hi Team,

We have a requirement where scanning a specific asset barcode should automatically create an Asset Repair Request in ServiceNow. However, we cannot use the ServiceNow Agent Mobile App for this process.

​Could you please guide us on the best approach or alternatives to achieve this (e.g., using a web browser/Service Portal barcode scanner, a custom integration, or third-party scanning tools)?

​Thanks,

Venkatesh 

[Tanushree Maiti]

Hi @vyeturi 

Refer: 

Stored App : AssetTrack 

Description

▶ AMI AssetTrack for ServiceNow

ServiceNow’s out-of-box Asset Management module can be a powerful tool to drive compliance, availability, savings, and security, but only with accurate data and analytics. 

Accurate data requires getting a lot of people to follow consistent processes using tools that record asset data correctly and easily. In enterprise environments, workflows are often highly customized and complex.

AssetTrack for ServiceNow easily adapts to the way enterprises work. AMI consultants make AssetTrack work the way the customer works, as opposed to making the customer work the way the tool works. 

When prescriptive, out-of-box workflows don’t work for you, call AMI.

▶ Designed for humans

AssetTrack for ServiceNow delivers the key tools Asset Managers need to maintain complete, current, and accurate data in ServiceNow Asset Management.

• Control. No data can be accepted into ServiceNow without following the rules of asset managers. 
  
  
• Barcode & RFID Automation. AssetTrack’s advanced RFID and barcode support dramatically speeds up data collection at the receiving dock, stockroom, data center and in the field. 
  
  
• Analytics. AssetTrack automatically records and times asset events, enabling powerful insight into asset management performance. 

▶ Built for results

• Best Practices, Out-of-the-Box. Default configuration with HAM best practices get new asset managers up and running quickly.
  
  
• Complete Visibility. Built-in dashboards deliver instant reporting.
  
  
• 100% Data Accuracy. Real-time updates and audits keep records current and complete.
  
  
• Data-Driven Decisions. No more ghost assets: Buy and maintain only what you need.
  
  
• Reduced Costs. Real-time updates and audits keep records current and complete.
  
  
• Improved Compliance. Automated and simplified collection and management ensures data you can trust.
  
  
• Enhanced Security. Native to ServiceNow, AssetTrack has all of the platform’s protections, plus real-time lifecycle asset visibility.

▶ Key Features

• Control end-to-end hardware lifecycle processes
• Automate receiving, tracking and audits with enterprise-grade barcode & RFID devices
• Define, assign and schedule multi-user hardware asset audits
• Track hardware, facilities or other custom asset records
• Record and report on asset lifecycle history including time-based analytics
• Enable end users to self-certify the hardware assets assigned to them
• Capture signatures and attach files to hardware assets
• Manage stockroom consumable inventory
• Deploy to all mobile device platforms 
• Capture data on or offline
• Configure validation rules to enforce data quality
• Create asset data accuracy reports to show data quality over time
• Create process activity reports to monitor user behavior