Mobile Agent without HAM - Managing Assets and CIs

kchapman87
Tera Contributor

I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community.

 

Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for our techs to be able to update computer CI and asset records on the go if they are not at a computer (i.e. updating states/statuses, updating assigned to and location, adding computers into our inventory via scanning, etc). 

 

Any information that can be provided would be beneficial.

 

Thank you!

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