Mobile Agent without HAM - Managing Assets and CIs

[kchapman87]

I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community.

Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for our techs to be able to update computer CI and asset records on the go if they are not at a computer (i.e. updating states/statuses, updating assigned to and location, adding computers into our inventory via scanning, etc). 

Any information that can be provided would be beneficial.

Thank you!

[Thomas Bohan]

Currently in the exact same boat, just wondering did you come up with a solution.
For example can the ITSM Mobile Agent be extended to manage entries in alm_asset

Cheers.

[fknell]

Hi @kchapman87 and @Thomas Bohan 

Here, you’ll find the features included in Core Asset Management, which is part of ITSM or CSM.

https://www.servicenow.com/docs/r/it-asset-management/asset-management/agent-mobile-asset.html 

The following training Mobile Hardware Asset Management Fundamentals will cover both Asset Mgmt. and HAMP mobile features and highlight the differences. 

It can also be enabled on a PDI, I have done this in the past to explore it. 

Hope this helps!

[Thomas Bohan]

Nice one - will definitely check that out especially when I can test it against a PDI

[Thomas Bohan]

Installed the app and hooked it to a PDI as you said and it works.
Big thing the core app is missing are the 2 features as per this table in the university training module:

Audits and Disposal scanning are not available in the core app.

Ideally I would like to update State, substate and location for assets (in particular for infrastructure kit) when away from the office.

Had a brief look at an app from the store called:
Asset Management (mobile app) - ServiceNow Store from https://leidit.com/ 

if anybody has experience with this I would like to know.
Cheers.