Module activation and running Field Service Management (FSM)

pastrana
Tera Contributor

‎04-06-2023 08:23 AM

Hi,

 

can somebody help me to answer the following question providing the reasons:

 

When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

(a) No configuration is required: asset tasks automatically activate behind the scenes
(b) Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
(c) Activate HAM and then re-run the scheduled FSM jobs
(d) Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

 

Thanks.

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Harish Kota
Kilo Sage

‎05-08-2023 02:31 AM - edited ‎05-08-2023 02:31 AM

Hi @pastrana 

 

Answer is - Activate HAM and then re-run the scheduled FSM jobs.

 

Please hit like or accept as solution.